Bug #1828
closedCan't Access Commons
0%
Description
Hi all,
Is anyone else experiencing problems loading the Commons? I keep timing out.
Thanks,
Sarah
Updated by local admin over 12 years ago
I flipped to the secondary site while I investigate but ...it doesn't seem to be responding...
Updated by local admin over 12 years ago
Ok, I'm not sure why the secondary site isn't responding this time, when it always did during testing. I guess this is how these things go ; )
All joking aside, I'll investigate this. Meanwhile I rebooted the primary server and everything came back up clean, so we should be good to go after 5 minutes when the DNS record flips back.
Updated by Matt Gold over 12 years ago
- Category name set to Server
- Status changed from New to Assigned
- Assignee set to local admin
- Target version set to Not tracked
Thanks for your work on this, André and thanks for catching this, Sarah. André, maybe we should set up a separate ticket to troubleshoot the secondary server? Glad we're finding this problem now . . . .
Updated by local admin over 12 years ago
- Status changed from Assigned to Resolved
Matt Gold wrote:
Thanks for your work on this, André and thanks for catching this, Sarah.
You're welcome, Matt.
André, maybe we should set up a separate ticket to troubleshoot the secondary server? Glad we're finding this problem now . . . .
So, as soon as the service was restored and panic mode was off I went back over the steps I took and realized, to my simultaneous dismay and relief, that I had copy-and-pasted the wrong IP for the secondary site. Yes, the secondary site was responding as required the whole time.
I guess I'll just close this issue for now as resolved. I don't yet see the root cause for the crash but I'll follow thorugh on that as much as possible separately.
Updated by Matt Gold over 12 years ago
Okay -- well, that's a relief, André. Thanks again for your quick action on this on a Sunday!!