Can't Access Commons
Is anyone else experiencing problems loading the Commons? I keep timing out.
#4 Updated by local admin about 7 years ago
Ok, I'm not sure why the secondary site isn't responding this time, when it always did during testing. I guess this is how these things go ; )
All joking aside, I'll investigate this. Meanwhile I rebooted the primary server and everything came back up clean, so we should be good to go after 5 minutes when the DNS record flips back.
#5 Updated by Matt Gold about 7 years ago
- Category name set to Server
- Status changed from New to Assigned
- Assignee set to local admin
- Target version set to Not tracked
Thanks for your work on this, André and thanks for catching this, Sarah. André, maybe we should set up a separate ticket to troubleshoot the secondary server? Glad we're finding this problem now . . . .
#6 Updated by local admin about 7 years ago
- Status changed from Assigned to Resolved
Matt Gold wrote:
Thanks for your work on this, André and thanks for catching this, Sarah.
You're welcome, Matt.
André, maybe we should set up a separate ticket to troubleshoot the secondary server? Glad we're finding this problem now . . . .
So, as soon as the service was restored and panic mode was off I went back over the steps I took and realized, to my simultaneous dismay and relief, that I had copy-and-pasted the wrong IP for the secondary site. Yes, the secondary site was responding as required the whole time.
I guess I'll just close this issue for now as resolved. I don't yet see the root cause for the crash but I'll follow thorugh on that as much as possible separately.