Member cannot register
A prospective member who was sent an invitation to register for the Commons and join a public group said she that after multiple registration attempts, she never received any type of email with the activation key. Is it possible to look on the back end to see if any email was triggered? Boone, I will send you her email address via email.
#1 Updated by Boone Gorges about 7 years ago
- Status changed from New to Reporter Feedback
- Assignee set to Boone Gorges
- Target version set to Not tracked
- Severity set to Normal
Hi Sarah. I do see two registration attempts by the user from this morning. I've resent the activation email. Have the user check her spam folder. If she still can't find it, let me know and I'll activate her manually.