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Support #24573

closed

cannot invite new users

Added by Marilyn Weber 7 days ago. Updated 1 day ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2026-03-04
Due date:
% Done:

0%

Estimated time:
Deployment actions:

git submodule update


Description

Shawna Brandle reports that Professor Keisha Darius can't add anyone to her site (no users come up in the dropbox- it just spins forever, and when she tries to add by email, she gets a message that says she is not an administrator on her site).

I am now an admin of the site, and am having the same problem. The site is https://kdariusesl102.commons.gc.cuny.edu.

Laurie has spoken to Shawna about this problem, so she is added here as a watcher.

Actions #1

Updated by Boone Gorges 7 days ago

  • Target version set to 2.6.8

Thanks for the report. In this case, it appears that the issue is that the REST API request that's taking place in the invitations modal was failing, because it points to a /wp-json/ URL, but the site had "pretty permalinks" turned off in favor of "Plain" (Dashboard > Settings > Permalinks). For the time being, I've changed the permalink structure on that page away from Plain, which allows the search to work properly. I'll put a more comprehensive fix in place in the upcoming days (note to self: use rest_url()).

Actions #2

Updated by Boone Gorges 5 days ago

  • Deployment actions updated (diff)

I've applied a more permanent fix in https://github.com/cuny-academic-commons/cac-onboarding/commit/382b6e05b3925712dc9300e5665894dffe14f1b8, which will be live after the next maintenance release.

Actions #3

Updated by Boone Gorges 5 days ago

  • Status changed from New to Staged for Production Release
Actions #4

Updated by Boone Gorges 1 day ago

  • Status changed from Staged for Production Release to Resolved
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