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Bug #394

Confirmation emails not reaching registrants

Added by Michael Mandiberg over 10 years ago. Updated over 10 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
WordPress (misc)
Target version:
Start date:
2010-11-15
Due date:
% Done:

0%

Estimated time:

Description

A have received indication that one or two registrants from the CSI Strategic Directions group that are using the AC were not able to register because the confirmation emails did not arrive. I believe that this was happening before because these emails were flagged as spam. I believe the goal was to get this email whitelisted.

History

#1 Updated by Matt Gold over 10 years ago

  • Category name set to WordPress (misc)
  • Status changed from New to Assigned
  • Assignee set to Sarah Morgano
  • Target version set to Not tracked

Thanks for reporting this, Michael. Unfortunately, it looks like we have to contact each campus individually to get them to whitelist our "" email address. Sarah Morgano, to whom I've assigned this ticket, is handling this task.

Sarah, can you contact CSI as soon as you can? Thanks for your work on this.

Michael, if there are specific people who signed up but never received activation emails, can you forward their names and email addresses to me? Thanks.

#2 Updated by Sarah Morgano over 10 years ago

Hi Matt,

I just sent an email to the webmaster and technical support at CSI from the account.

Best,

Sarah

#3 Updated by Sarah Morgano over 10 years ago

  • Status changed from Assigned to Resolved

Joyce Taylor, Deputy to Vice President for Technology Systems, just added the email to their safelist on their system. CSI faculty and staff should now be able to receive notifications from that email account.

Best,

Sarah

#4 Updated by Matt Gold over 10 years ago

Excellent. Thanks for your quick work on this, Sarah.

#5 Updated by Michael Mandiberg over 10 years ago

confirming that the person attempting to register has now successfully registers.

Thank you

m

#6 Updated by Sarah Morgano over 10 years ago

Glad to hear that Michael. One down, 22 more to go! = )

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