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Support #5988

Forbidden error when trying to join

Added by Marilyn Weber over 5 years ago. Updated over 5 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
Support
Target version:
-
Start date:
2016-09-07
Due date:
% Done:

0%

Estimated time:

Description

Boone -

Matt asked me to run this by you. A new Electronic Resources Librarian at LaGuardia is trying to join the Commons but when she clicks on Register, it sends her to a new screen that says,

Forbidden

You don't have permission to access /register/ on this server.

Is this something weird with us or LaG? Name - Mary Anne O'Reilly, email -

History

#1 Updated by Boone Gorges over 5 years ago

Hi Marilyn. When you say "clicks on Register", where is the click taking place? From the home page? From the toolbar, or some link further down on the page? The more details, the better.

Is the user in question running any browser settings or extensions that prevent sites like the Commons from setting cookies? We block certain kinds of automated traffic to /register/ as a spam-prevention measure - that's the error message that user is seeing - but normal use should not produce false positives, unless the browser isn't accepting cookies from the Commons.

#2 Updated by Marilyn Weber over 5 years ago

She is trying from here - http://commons.gc.cuny.edu/register. I'll ask her your questions about the cookies now.

#3 Updated by Boone Gorges over 5 years ago

Cool. Any more details you can give about exactly what she's doing would be helpful. How is she getting to http://commons.gc.cuny.edu/register? Visiting it directly by pasting the URL into her browser, or clicking a link to get there? If the latter, where is that link? Is she seeing the Forbidden message after submitting the registration form, or when visiting /register/ for the first time?

#4 Updated by Marilyn Weber over 5 years ago

I've passed along these qs as well. I did send her the http://commons.gc.cuny.edu/register link, and I do think she tried from there.

Her first email indicated that she was looking here - http://ols57.commons.gc.cuny.edu/2016/09/02/what-to-do-when-an-ols-managed-service-is-not-available/ - then tried to subscribe. She then attempted to join, but not sure how.

#5 Updated by Marilyn Weber over 5 years ago

Should I ask her to try from home? Emphasizing, of course, that it's her choice but might help pinpoint the problem. I'd never do this with a regular student or faculty member, but she's an Electronic Resources Librarian so my guess is she wouldn't take offense.

#6 Updated by Boone Gorges over 5 years ago

The first thing I'd ask her to do is to visit https://commons.gc.cuny.edu/, and then click on the Register link at the upper-right. This ensures that the browser has a sufficient chance to set the cookie. If that doesn't work, then yes, please have her try from another computer (or even another browser). That won't solve whatever bug exists here, but it will at least allow her to register.

#7 Updated by Marilyn Weber over 5 years ago

She just wrote to say "Our tech person pointed out what I was doing wrong. I am all set up now. "

#8 Updated by Boone Gorges over 5 years ago

  • Status changed from New to Rejected

OK :)

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