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Bug #6091

User cannot re-join a group

Added by Marilyn Weber over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Group Invitations
Target version:
Start date:
2016-09-26
Due date:
% Done:

0%

Estimated time:

Description

A user reports:

"I used to be a member of the group LILAC (library information literacy advisory committee). I don't know why I was dropped (I was active this past spring). Today I tried to request membership but I just get a message that there was an error sending my group membership request. The group administrator says she can see me as a registered member of the group with permissions, so it seems like something with my account? I can get into my other groups ok."

She is logged in, and has tried Firefox on a mac, and also firefox and chrome on a PC. I've attached a screenshot of the error message she is getting. I tried to join the group as well, and everything seemed fine.

LILAC error.JPG (86.5 KB) LILAC error.JPG Marilyn Weber, 2016-09-26 01:54 PM

History

#1 Updated by Boone Gorges over 2 years ago

Can you please share the user's login name, either here or in an email, so that I can debug?

#2 Updated by Marilyn Weber over 2 years ago

Sure - , username regalado

#3 Updated by Marilyn Weber over 2 years ago

Boone, let me know if you need anything else. I'll notify her when you have any news. Thanks!

#4 Updated by Boone Gorges over 2 years ago

Hi Marilyn - I think I have the info I need. I will not have time to debug until later today. I will update this ticket when I've had a chance.

#5 Updated by Marilyn Weber over 2 years ago

No problem - didn't mean to rush you.

#6 Updated by Boone Gorges over 2 years ago

  • Status changed from New to Reporter Feedback
  • Assignee set to Boone Gorges
  • Target version set to Not tracked

Hi Marilyn - I had a look and was able to resolve the problem.

Somehow, the user had more than one membership record from the group: one from 2009, and another (an invitation) from 2012. The multiple membership records were confusing the way that BuddyPress queries for group membership, so that while the user didn't appear in the regular membership rolls, the system was also refusing her attempts to request another membership (thereby creating yet another membership record in the database). I'm unsure how this could have happened, but it seems to be an isolated incident - maybe due to a very old bug in BP that has since been fixed.

I solved the problem in this case by deleting the newer of the two membership records. Please let me know if the user is now able to access the group.

#7 Updated by Marilyn Weber over 2 years ago

She reports success! Case closed.

#8 Updated by Boone Gorges over 2 years ago

  • Status changed from Reporter Feedback to Resolved

Great! Thanks for reporting back.

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