Feature #8406

Error message for WP-Cerber lockouts

Added by Matt Gold almost 5 years ago. Updated about 4 years ago.

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Hi Ray,

An NYCDH user who was locked out by WP-Cerber found it confusing (as I did in the past) that she wasn't able to log in after a few failed attempts --but not only that she couldn't log in, but that she couldn't visit the login page at all.

to improve the user experience, would it be possible for us to direct users to a page where they are told to contact the NYCDH email address because they have had problems logging in? Right now, we tell them nothing, which is confusing

2017-07-14_111734.png (29.2 KB) 2017-07-14_111734.png Raymond Hoh, 2017-07-14 02:19 PM
2018-02-21_205325.png (35.4 KB) 2018-02-21_205325.png Raymond Hoh, 2018-02-21 11:54 PM


#1 Updated by Raymond Hoh almost 5 years ago

WP Cerber uses the theme's 404 page when a user is unable to login after four attempts.

I've altered the 404 page to add a blurb about contacting your email address (this email address is used in the Network Admin). Let me know if you would prefer to use a different email address.

I've attached a screenshot of what this looks like on mobile. Let me know if you would like me to alter the text to something different.

#2 Updated by Matt Gold almost 5 years ago

That's great, Ray! Thanks so much! If you could list the email address as , that would be great. thank you!!

#3 Updated by Matt Gold almost 5 years ago

I'm also not sure whether it makes sense to leave "Darn it -- nothing found" -- though I guess this will still serve as a general 404 page and so should be kept? what are your thoughts?

#4 Updated by Raymond Hoh almost 5 years ago

Email address changed.

The "Darn it -- nothing found" text can be altered, but you are correct that this page is used for general 404s as well.

Perhaps WP Cerber can offer an option to choose the page template to use in the future. I can take a look to see what this would take if you want.

#5 Updated by Matt Gold almost 5 years ago

Thanks, Ray. Only if you think it's worth your time

#6 Updated by Raymond Hoh almost 5 years ago

  • Status changed from Assigned to In Progress

I've made a recommendation to the plugin developer.

Once some form of implementation is added, I'll make sure that NYCDH will use a new page template for login lockouts.

#7 Updated by Matt Gold almost 5 years ago

Thanks so much, Ray

#8 Updated by Raymond Hoh about 4 years ago

Forgot about this one.

WP Cerber added the functionality I was looking for, so now we can serve a custom template when a user is locked out.

This is what it looks like:

Let me know if we want to alter the copy on the page.

#9 Updated by Matt Gold about 4 years ago

Excellent. that looks great. thanks!

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