Support #8602
closedMember not able to access Media tab on site
0%
Description
Rowena Li reports that she is unable to go to her Media screen on her site: http://gslis720.commons.gc.cuny.edu She notes that this was after she uploaded a large image.
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Related issues
Updated by Boone Gorges almost 7 years ago
- Status changed from New to Reporter Feedback
Could I get some more details? Specifically, what does "unable to go to her Media screen" mean? I am able to do the following:
1. When at https://gslis720.commons.gc.cuny.edu/wp-admin/, I can see the 'Media' nav item
2. 'Media' is a link that can be clicked, leading to https://gslis720.commons.gc.cuny.edu/wp-admin/upload.php
3. The Media Library page loads
4. The items on the Media Library page are successfully loaded asynchronously
At which point of this process is Rowena seeing something different from what I'm seeing?
The mention of large files makes me wonder whether this is related to #7997, a connection that will become clearer when I have a better sense of what's being experienced.
Updated by scott voth almost 7 years ago
When she clicks on the Media tab in the dashboard of the site, she says that nothing happens. I can ask her to try again.
Updated by scott voth almost 7 years ago
I sent her a message to clarify. It might be that I misunderstood, and that the images are not appearing. I will let you know.
Updated by scott voth almost 7 years ago
Hi Boone - Rowena says "I cannot see the images in Media Library. Everything loads except the images." Attached is the screenshot she sent.
Updated by Boone Gorges almost 7 years ago
- Related to Bug #7997: Transition from single cac-files.php file server to site-specific .htaccess directives added
Updated by Boone Gorges almost 7 years ago
- Is duplicate of Bug #7985: Commons lagging/disconnecting when uploading/inserting images added
Updated by Boone Gorges almost 7 years ago
- Status changed from Reporter Feedback to Duplicate