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Bug #9130

too many redirects

Added by Marilyn Weber about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Homepage Slides
Target version:
Start date:
2018-01-27
Due date:
% Done:

0%

Estimated time:

Description

User Katina Rogers reports:

" I'm getting an error when trying to view the 2016-2017 annual report - too many redirects. I'm trying to access it via the link in the slider (https://commons.gc.cuny.edu/files/CUNY-Academic-Commons-Annual-Report-2016-2017-1.pdf), using chrome. I cleared browser cookies but still getting the same message. Thanks! —K"

It works fine in Firefox, but I'm getting this same error on Chrome using a PC - see screenshot.

Thanks!

redirects.JPG (54.1 KB) redirects.JPG Marilyn Weber, 2018-01-27 11:51 AM

History

#1 Updated by Boone Gorges about 1 year ago

  • Category name set to Homepage Slides
  • Status changed from New to Resolved
  • Target version set to Not tracked

Thanks for the report. It appears that the hero slide linked to an item that was attached to a forum post which was associated with the CUNY Academic Commons Team group. Since that group is private, our file download protection was redirecting the browser away. I've uploaded the file to a non-private location (Add Media) and replaced the link in the hero slide.

Scott, you're copied here as an FYI. Keep this in mind in the future when posting links to items that are forum attachments (or group files).

Marking resolved, but please feel free to reopen if there are more issues.

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