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Bug #10075

Problem with domain mapping/redirection for CETLS site

Added by Gina Cherry 7 months ago. Updated 2 months ago.

Status:
Resolved
Priority name:
Urgent
Assignee:
-
Category name:
Domain Mapping
Target version:
Start date:
2018-07-30
Due date:
% Done:

0%

Estimated time:

Description

I am no longer able to access the CETLS website. The site is hosted at https://bmcccetls.commons.gc.cuny.edu/ and we use domain mapping so that it can be accessed at http://cetls.bmcc.cuny.edu. I now get an error message that says that the page is not redirecting properly: https://screencast.com/t/dydk79I0MjU. Please advise.

Screenshot_2018-12-10_14-49-40.png (33.1 KB) Screenshot_2018-12-10_14-49-40.png Boone Gorges, 2018-12-10 03:50 PM

Related issues

Related to CUNY Academic Commons - Bug #9974: Network options cache is messing things upResolved2018-06-28

History

#1 Updated by Boone Gorges 7 months ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

Gina, please confirm that it's accessible now.

#2 Updated by Gina Cherry 7 months ago

It is - thanks Boone! What was the issue?

#3 Updated by Gina Cherry 7 months ago

And now it's not working again.

#4 Updated by Raymond Hoh 7 months ago

Can you check again, Gina?

#5 Updated by Gina Cherry 7 months ago

Yes, now it works. What's going on with the site?

#6 Updated by Raymond Hoh 7 months ago

We have an issue with our caching system at the moment - see #9974. We tried to turn it back on a few hours ago, but it looks like we are still running into issues.

For now, I have disabled caching so things might load a little slower than usual. However, bugs like these should no longer occur in the interim.

#7 Updated by Boone Gorges 7 months ago

Gina, thanks for your patience. I've just put another potential fix for our bug into place. I've been monitoring the CETLS site for the last few minutes (since we know it's been a canary-in-the-coal-mine before) and things seem to be stable at the moment. I'll continue to watch as the day goes on. If you notice anything amiss, please don't hesitate to reach out, and thanks again for your help as we sort this out.

#8 Updated by Boone Gorges 7 months ago

  • Related to Bug #9974: Network options cache is messing things up added

#9 Updated by Gina Cherry 7 months ago

Thanks, Boone. The site seems to be working, but there are some issues with the domain mapping. For example, when I click on "All events" in the sidebar on the home page, the Commons URL, rather than the BMCC URL, appears in the address bar. If I access the same page from the menu, the BMCC URL appears correctly.

#10 Updated by Boone Gorges 2 months ago

  • Category name set to Domain Mapping
  • Status changed from Reporter Feedback to Resolved

Hi Gina - Very sorry that this ticket got lost in the shuffle. The 'All Events' link was hardcoded in a text widget to point to the Commons subdomain, which is why it didn't change automatically. I've updated it. See screenshot.

I'm going to close this ticket, but please feel free to reopen if you continue to experience issues.

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