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Design/UX #10598

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CUNY User Surveys

Added by Sonja Leix about 4 years ago. Updated almost 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
User Experience
Target version:
Start date:
2018-10-25
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I'm simply creating this ticket to start a list of relevant CUNY user surveys that have been conducted in the past and that might be good for me to look at. User surveys help give unique insights into how the people interacting with our website(s) experience, common issues they run into, and features they miss.

If you have any surveys from the past couple of years you'd like to share, please do so below.


Files

Commons Survey Results.pdf (8.6 MB) Commons Survey Results.pdf Sonja Leix, 2018-10-25 02:28 PM
Actions #1

Updated by Sonja Leix about 4 years ago

Stephen shared:
2016 Commons Survey – This analysis of the survey is more granular than the previous document I sent you and may shed more light on the ways people use the Commons. I reached out to the authors of the survey to see if I could get a copy of the survey itself. One of them told me she doesn’t have it, while the one most likely to have it is out of town this week. Hopefully when she returns, she will be able to send us a copy of the document.

Actions #2

Updated by Sonja Leix about 4 years ago

Stephen shared:
2016 Survey presentation – Here is a presentation that was published with an analysis of the results of the survey. I would still like to get you a copy of the survey itself, which was more granular and comprehensive regarding what people do (and can do) on the Commons.

https://commons.gc.cuny.edu/?get_group_doc=465/1463758049-CUNYCommonsPersonas.pdf

Actions #3

Updated by Matt Gold about 4 years ago

Hi Sonja -- here is a link to discussion forum threads in our team related to surveys. https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/search/survey/

I can also put you in touch with our past UX designers if that would help and I can share some past google docs with you if needed

Actions #4

Updated by Sonja Leix about 4 years ago

Matt Gold wrote:

Hi Sonja -- here is a link to discussion forum threads in our team related to surveys. https://commons.gc.cuny.edu/groups/cac-community-team-project-planning/forum/search/survey/

I can also put you in touch with our past UX designers if that would help and I can share some past google docs with you if needed

Thanks Matt,
Please share any past Google docs you think might be relevant. I won't dig into this right away and am mindful about spending time digging into these surveys, but it's good to start collecting them for when the time is right. I don't think I currently need to talk to past UX designers, but good to know that's an option if needed. Thanks!

Actions #5

Updated by Boone Gorges about 4 years ago

  • Target version set to Not tracked
Actions #6

Updated by Sonja Leix about 4 years ago

Thanks Stephen for sharing the link to text content of the 2016 User Survey:
https://docs.google.com/document/d/1EPCccYoEbcFUtJ_B_yKF0MdyruJ80wFwYsJE5TXKkvE/edit

I'll review this and will make some recommendations on additional user research.

Actions #7

Updated by Sonja Leix almost 4 years ago

  • Status changed from New to Resolved

Sonja Leix wrote:

Thanks Stephen for sharing the link to text content of the 2016 User Survey:
https://docs.google.com/document/d/1EPCccYoEbcFUtJ_B_yKF0MdyruJ80wFwYsJE5TXKkvE/edit

I'll review this and will make some recommendations on additional user research.

I've reviewed the survey a while ago and it was quite extensive. If we need more insights into a certain user behavior for a specific feature we're working on, we should conduct focused user research / testing based on the problem we're trying to solve. That's my recommendation moving forward.

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