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Bug #10836

From Name on Commons Emails

Added by Luke Waltzer 10 months ago. Updated 10 months ago.

Status:
Rejected
Priority name:
Low
Assignee:
Category name:
Email Notifications
Target version:
Start date:
2018-12-17
Due date:
% Done:

0%

Estimated time:

Description

I've noticed of late that emails from are given the name Academic Commons Cuny in my mail client, no matter who they come from. This has happened at times previously, but since 11/29 all emails from the Commons have this name rather than the name of the user who posted the content. Wondering if Is this changed behavior or an issue specific to my client?

History

#1 Updated by Boone Gorges 10 months ago

  • Assignee changed from Boone Gorges to Raymond Hoh

Ray - I think you originally set this up. Could you please have a look?

Luke, if you can provide more details about the types of emails involved - both before and after the perceived change in behavior - it'd be helpful. Group notifications, private message/friendship notifications, blog posts, etc.

#2 Updated by Luke Waltzer 10 months ago

Anything from ... blog posts, group notifications, comments on posts. Nobody has friended me, though. :(

Might this be related to the PHP upgrade?

I'm seeing this in Mac mail client... but when I log into my Gmail client in the browser, I do get the author's name in the From field. @Matt also confirms that he sees my name on a recent blog post notification. Screenshots of our two views attached.

#3 Updated by Boone Gorges 10 months ago

Thanks, Luke. This is very helpful. It may indeed be linked to recent changes in server software - I'm unsure how postfix (or whatever we use for outgoing mail) sets the default values here, and we may not be doing it in a way that overrides it on our current version.

#4 Updated by Raymond Hoh 10 months ago

I'll take a look in the next day or so.

Luke, is the problem only with your second screenshot?

I checked some of my Commons email from 11/29 onwards and I do not see the "Academic Commons Cuny" From problem in Thunderbird.

Is it possible that you've saved commons@gc.cuny.edu as a local contact with the name "Academic Commons Cuny" in your mail client? If so, that might be overriding whatever the From name is from the email. Just a guess.

Can you also paste the full email headers into your reply so I can see the From header for that specific email?

#5 Updated by Luke Waltzer 10 months ago

Thanks, Ray. That contact was in my mail client, I deleted, and now the emails show their author's name.

I never added the Commons as a contact afaik, and am wondering if the GC's directory system added it automatically... https://www.gc.cuny.edu/GC-Header/Directory/Detail/?id=48168055-b4d0-4533-9364-5bb5ca1ad546.

Probably not a widespread issue; may only be impacting users within the GC network; can close the ticket unless you all would like to investigate further.

#6 Updated by Boone Gorges 10 months ago

Good sleuthing, Ray! I never thought of the Contact idea.

#7 Updated by Raymond Hoh 10 months ago

  • Category name set to Email Notifications
  • Status changed from New to Rejected
  • Target version set to Not tracked

Great! Thanks for confirming, Luke.

As far as:

can close the ticket unless you all would like to investigate further.

I'm not sure what else we can on our side unless you want to reach out to somebody that administers the GC directory and perhaps removing the CUNY Academic Commons contact from there?

I'm going to close this for now, but feel free to continue replying.

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