Support #10982

CNAME question

Added by scott voth about 3 years ago. Updated about 3 years ago.

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Domain Mapping
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Hi - I received this note from Leah and don't really know the answer. This is in reference to the domain mapping for

Hi Scott,

It seems that by setting the CNAME, I've overridden the MX records. (This page explains it, but I don't totally understand since I don't know what all these things mean: In any case, since I need to set up mail forwarding to domains, that's a problem for me. Here's what namecheap help says:

Yes, instead of CNAME, you can create a URL redirect with host @ and value

Will this work? Will I have to set anything else up as well (A records, etc)?

Thank you so much,

Leah Feder
CUNY School of Labor and Urban Studies


#1 Updated by Boone Gorges about 3 years ago

  • Status changed from New to Reporter Feedback

Definitely do NOT set up a redirect to This will redirect the URL to the Commons home page.

Instead, it looks like you'll need an A record for @ that points to The www record should then be a redirect to With this setup, you should then be able to configure MX records properly.

#2 Updated by Boone Gorges about 3 years ago

  • Category name set to Domain Mapping

#3 Updated by Boone Gorges about 3 years ago

  • Target version set to Not tracked

#4 Updated by scott voth about 3 years ago

So I'm not too clear what she should do.
  • should she delete the @ CNAME record that she has pointed to the Commons?
  • it seems like she should add a @ A record that points to the Commons

And then, she should create a www record to redirect to - should this record be an A record, a CNAME record, or just simply a redirect?


#5 Updated by Boone Gorges about 3 years ago

If I understand the registrar's request, then she should do the following:
1. Delete the CNAME record pointing to the Commons
2. Create an
A record that points to the Commons IP address
3. Create a www redirect to - a redirect, NOT an A or CNAME record

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