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Bug #11088

no notification for comments

Added by Marilyn Weber over 2 years ago. Updated over 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Group Blogs
Target version:
Start date:
2019-02-13
Due date:
% Done:

0%

Estimated time:

Description

I'm thinking this is a bug. Steve Brier reports that despite having clicked on notifications for comments he is not receiving emails about the comments on posts that have been made. He's using the new course template.

I was able to replicate this on my own course template - https://marilyncourse2.commons.gc.cuny.edu

comment notifications.JPG (109 KB) comment notifications.JPG Marilyn Weber, 2019-02-13 11:05 AM

History

#1 Updated by Boone Gorges over 2 years ago

Hi Marilyn - Could you please provide more information about what it means to "click on notifications for comments"? Maybe a screenshot or a URL?

#2 Updated by Marilyn Weber over 2 years ago

Sure, within Settings>Discussions, next to Emil Me Whenever

#3 Updated by Boone Gorges over 2 years ago

  • Status changed from New to Reporter Feedback

Is it possible that the problem is notification of one's own comments? Marilyn, I just left a comment on your post - did you get a notification of it?

#4 Updated by Marilyn Weber over 2 years ago

Boone - I did, but that's not Steve's problem. He's not getting the comments his students leave. I'm looking into a different notification system for this.

#5 Updated by Boone Gorges over 2 years ago

Hm, interesting. Have you confirmed that the checkbox from your screenshot is what Steve's using in his case too? It could be that he's expecting notifications from elsewhere in the system.

#6 Updated by Marilyn Weber over 2 years ago

I've asked him to confirm that but no reply as yet.

#7 Updated by Marilyn Weber over 2 years ago

Boone, I haven't heard back from him. He has a group for this class as well, but for mysterious reasons he didn't connect the group to the site. Can you make me an admin on the group so that I can do it? He's willing, but unresponsive to this particular request. (He keeps thinking I'm asking to be an admin of the site, which I already am.)

#8 Updated by Marilyn Weber over 2 years ago

Nevermind - I'm now admin on his group. Let's see if that fixes the no notification for comments problem.

#9 Updated by Boone Gorges over 2 years ago

Thanks for continuing to look into this, Marilyn. Given what you've said, I'm guessing that there may be some confusion about what the various email settings are meant to do. I believe that the checkbox from your screenshot only triggers email notifications to the post author, not to the site admin https://redmine.gc.cuny.edu/attachments/10408/comment%20notifications.JPG; and WordPress itself doesn't have a setting for triggering email notifications about new posts. Once the site is linked to a group, however, email notifications for posts as well as for all comments (not just those on your own posts) are sent, using the group email notification system. I suspect that, now that you've connected the two, this will start working as Steve expects.

#10 Updated by Marilyn Weber over 2 years ago

All is clear, and Steve now has an alignment with group and site, so he's notified on all thins and is happy!

#11 Updated by Boone Gorges over 2 years ago

  • Category name set to Group Blogs
  • Status changed from Reporter Feedback to Resolved
  • Target version set to Not tracked

Outstanding!

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