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Bug #11532

About >> Contact Us sub-tab on homepage

Added by scott voth over 2 years ago. Updated over 2 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
-
Category name:
About page
Target version:
-
Start date:
2019-06-08
Due date:
% Done:

0%

Estimated time:

Description

Right now the link goes to an intermediary page. Shouldn't it just go to Zendesk?

zendesk help.png (32.2 KB) zendesk help.png scott voth, 2019-06-10 08:58 AM

History

#1 Updated by Matt Gold over 2 years ago

  • Status changed from New to Reporter Feedback

Hi Scott,

The intermediary page lists the Zendesk address that people can use to email us. I'm not sure what you are suggesting instead -- do you mean that we should embed the Zendesk form there?

#2 Updated by scott voth over 2 years ago

Hi Matt - I think it should be consistent with the form that pops up when you click Help >> Send Us A Message - see attached

#3 Updated by Boone Gorges over 2 years ago

Scott, if you're being taken to an intermediate "page", it could be that there's a JS issue preventing the ZenDesk modal from being launched. Could you please share details about what you're seeing?

#4 Updated by scott voth over 2 years ago

Hi Boone - I shouldn't have called this a bug - it is more a UX question. Contact Us goes to https://commons.gc.cuny.edu/about/contact-us/. And if you click the link, you can send an email to zendesk. It seems to me an extra step. Why not go directly to the zendesk form (see attached)?

#5 Updated by Matt Gold over 2 years ago

  • Status changed from Reporter Feedback to Rejected

Hi Scott,

I have to say that I think the way we have it set up is right. I think it would be odd to present a pop-up menu from the main navigation bar. I'm going to reject this for now but please feel free to bring it up in discussion when we are in person so that I can better understand where you are coming from.

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