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Support #13116

closed

support/send us a message link obscured

Added by Marilyn Weber over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Raymond Hoh
Category name:
ZenDesk
Target version:
1.17.1
Start date:
2020-07-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Sylle Graves reports:
I'm having an issue with the support/send us a message link; the message box gets hidden behind any other screen I'm in, so that I cannot type in it or send--is this a bug that others have been experiencing? It is happening on multiple browsers and PCs. Screenshot below. Hope this is helpful!

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screenshot-commons.gc.cuny.edu-2020.07.29-13_15_27.png (239 KB) screenshot-commons.gc.cuny.edu-2020.07.29-13_15_27.png Marilyn Weber, 2020-07-29 08:56 PM
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 #1

Updated by Marilyn Weber over 3 years ago

uploaded screenshot

Happening to me as well - I can see the pop-up at all on Firefox using a Mac

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 #2

Updated by Boone Gorges over 3 years ago

  • Assignee set to Raymond Hoh

Ray, could you please look? I think you built this (though maybe I broke it :) )

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 #3

Updated by Raymond Hoh over 3 years ago

  • Status changed from New to In Progress

It's possible that Zendesk updated their CSS and broke something. Looking into it.

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 #4

Updated by Raymond Hoh over 3 years ago

  • Category name set to ZenDesk
  • Status changed from In Progress to Resolved
  • Target version set to 1.17.1

Zendesk did update their styles.

Should be fixed in https://github.com/cuny-academic-commons/cac/commit/9420fdc969f8aa1f1a667c261c6ffddfed7bee70.

Deployed as a hotfix.

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