Bug #1335
closedMember cannot log in
0%
Description
Hi,
A member just sent an email about not being able to log into the site. It looks like she changed her password at 8:43am today and after she attempted to log in, she received an HTTP 500 Internal Server Error message. At first I thought it may be because she was logging in through the CSI server, but I just tried to log in with her credentials and it gave me the same error message (screenshot attached). Is it possible to look at the back end to see what could have gone wrong? Her username is Schulmanny and if you need any additional information please send me a message at smorgano01001@gmail.com.
Best,
Sarah
Files
Updated by Matt Gold over 12 years ago
- Status changed from New to Assigned
- Assignee set to Boone Gorges
Updated by Boone Gorges over 12 years ago
- Status changed from Assigned to Resolved
I traced the problem down to an invalid entry in the usermeta table, which was causing the login routine from completing. The problem was that the value for this user's primary_blog was a WP_Error object, which was not being parsed correctly by wp-login.php.
I deleted the meta value and the user is now able to log in. The same problem appears that it may have caused problems for 10 other users; I corrected it in their cases to.
It's not possible for me to trace the root issue with precision, but I have a feeling that it's the bp-groupblog plugin, which is one of the only ones in the system that touches the primary_blog key. That plugin has largely been rewritten for the Commons 1.3 release. I'll keep an eye on the issue.
Sarah, I had to change the user's password in order to run some tests. I'll email you the new password. Could I ask you to pass it along to the user, with instructions on how to change it back to something else, as well as our apologies?