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Support #13374

closed

domain mapping question

Added by scott voth almost 4 years ago. Updated almost 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Domain Mapping
Target version:
-
Start date:
2020-09-24
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Sissel McCarthy has wordpress.com as her domain provider, and she has successfully mapped her site to the Commons using an A record. However, her www. subdomain throws a security error (doesn't have a SSL certificate). I don't see anywhere in Wordpress.com that allows you to redirect from www.newsliteracymatters.com to newsliteracymatters.com. I see documentation that wordpress.com automatically redirects www. to its base domain name, but that is not happening, I guess because of the "A" record she set up.

see - https://wordpress.com/support/domains/map-existing-domain/

She feels a lot of people are scared away from her site when they see the error thrown on the www. subdomain. Any suggestions?

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