Support #13512
closedtheme update
0%
Description
Jason Leggett writes
I noticed that I needed permission to update a theme after I purchased the updated theme. I was hoping to update jleggett.commons.gc.cuny.edu to Attitude Pro. If that is possible what information do you need from me? https://www.themehorse.com/support-forum/search/activate+pro/
Files
Updated by Boone Gorges over 3 years ago
- Status changed from New to Reporter Feedback
I'll need a zip that contains the theme files, and I can include in the next Commons maintenance release. See https://dev.commons.gc.cuny.edu/hosting-partner-handbook/#plugin-and-theme-requests
Updated by Marilyn Weber over 3 years ago
Thanks - zip file attached.
Updated by Boone Gorges over 3 years ago
- Category name set to WordPress Themes
- Status changed from Reporter Feedback to Staged for Production Release
- Target version set to 1.17.7
Thank you. Added in https://github.com/cuny-academic-commons/cac/commit/99f2278fe7a2b4fbdf8f6f204172775880525da0. It will be available after November's first maintenance release.
Updated by Boone Gorges over 3 years ago
- Status changed from Staged for Production Release to Resolved
The theme is now on the production site, and has been enabled (though not activated) for jleggett.commons.gc.cuny.edu.
Updated by Marilyn Weber over 3 years ago
The requester is asking when it will be available to him. Thanks in advance!
Updated by Boone Gorges over 3 years ago
As noted on Tuesday, the theme is now available for activation on the site in question. See https://jleggett.commons.gc.cuny.edu/wp-admin/themes.php?search=attitude
Updated by Marilyn Weber over 3 years ago
Apologies - I didn't understand what "enabled (though not activated)" meant. Does he do something?
Updated by Boone Gorges over 3 years ago
"Enabled" means that the theme is available for use on the site. "Activated" means that the theme is the one that is, in fact, currently being used on the site. As a matter of policy, when someone requests a theme, I enable it for them, but I don't activate it, because activating changes the way the site looks in a way that might require further user action.
The user must go to Dashboard > Themes and activate the theme.
Updated by Marilyn Weber over 3 years ago
He replies "Theme is active but still not upgraded...? See screenshot attached."
Updated by Boone Gorges over 3 years ago
The Attitude theme is activate. Attitude Pro is a different theme, and must be activated separately. See the attached screenshot from https://jleggett.commons.gc.cuny.edu/wp-admin/themes.php?search=attitude.
Updated by Marilyn Weber over 3 years ago
Boone -
Sorry, I don't know how things have gotten lost in translation here. I did send you the Zip for the Pro version on the 29th.
Updated by Boone Gorges over 3 years ago
Yes, and I added it to the 1.17.7 release. The user simply has to go to Dashboard > Themes, find 'Attitude Pro', and then activate it. The user thinks that the theme is "upgraded" automatically, but this is not the case - from the WP point of view, it's a totally different theme and so must be manually upgraded by the site's administrator.
Updated by Marilyn Weber over 3 years ago
Thanks! The user reports success, and now I am wiser. Thanks for your patience.