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Support #13512

theme update

Added by Marilyn Weber about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
WordPress Themes
Target version:
Start date:
2020-10-28
Due date:
% Done:

0%

Estimated time:

Description

Jason Leggett writes

I noticed that I needed permission to update a theme after I purchased the updated theme. I was hoping to update jleggett.commons.gc.cuny.edu to Attitude Pro. If that is possible what information do you need from me? https://www.themehorse.com/support-forum/search/activate+pro/

attitude-pro.3.1.1-fbwtxv.zip (1.17 MB) attitude-pro.3.1.1-fbwtxv.zip Marilyn Weber, 2020-10-29 08:22 AM
Screenshot 2020-11-16 131417.jpg (27.1 KB) Screenshot 2020-11-16 131417.jpg Marilyn Weber, 2020-11-16 01:19 PM
Screenshot_2020-11-16_12-40-38.png (255 KB) Screenshot_2020-11-16_12-40-38.png Boone Gorges, 2020-11-16 01:41 PM

History

#1 Updated by Boone Gorges about 1 year ago

  • Status changed from New to Reporter Feedback

I'll need a zip that contains the theme files, and I can include in the next Commons maintenance release. See https://dev.commons.gc.cuny.edu/hosting-partner-handbook/#plugin-and-theme-requests

#2 Updated by Marilyn Weber about 1 year ago

Thanks - zip file attached.

#3 Updated by Boone Gorges about 1 year ago

  • Category name set to WordPress Themes
  • Status changed from Reporter Feedback to Staged for Production Release
  • Target version set to 1.17.7

Thank you. Added in https://github.com/cuny-academic-commons/cac/commit/99f2278fe7a2b4fbdf8f6f204172775880525da0. It will be available after November's first maintenance release.

#4 Updated by Boone Gorges about 1 year ago

  • Status changed from Staged for Production Release to Resolved

The theme is now on the production site, and has been enabled (though not activated) for jleggett.commons.gc.cuny.edu.

#5 Updated by Marilyn Weber about 1 year ago

The requester is asking when it will be available to him. Thanks in advance!

#6 Updated by Boone Gorges about 1 year ago

As noted on Tuesday, the theme is now available for activation on the site in question. See https://jleggett.commons.gc.cuny.edu/wp-admin/themes.php?search=attitude

#7 Updated by Marilyn Weber about 1 year ago

Apologies - I didn't understand what "enabled (though not activated)" meant. Does he do something?

#8 Updated by Boone Gorges about 1 year ago

"Enabled" means that the theme is available for use on the site. "Activated" means that the theme is the one that is, in fact, currently being used on the site. As a matter of policy, when someone requests a theme, I enable it for them, but I don't activate it, because activating changes the way the site looks in a way that might require further user action.

The user must go to Dashboard > Themes and activate the theme.

#9 Updated by Marilyn Weber about 1 year ago

He replies "Theme is active but still not upgraded...? See screenshot attached."

#10 Updated by Boone Gorges about 1 year ago

The Attitude theme is activate. Attitude Pro is a different theme, and must be activated separately. See the attached screenshot from https://jleggett.commons.gc.cuny.edu/wp-admin/themes.php?search=attitude.

#11 Updated by Marilyn Weber about 1 year ago

Boone -

Sorry, I don't know how things have gotten lost in translation here. I did send you the Zip for the Pro version on the 29th.

#12 Updated by Boone Gorges about 1 year ago

Yes, and I added it to the 1.17.7 release. The user simply has to go to Dashboard > Themes, find 'Attitude Pro', and then activate it. The user thinks that the theme is "upgraded" automatically, but this is not the case - from the WP point of view, it's a totally different theme and so must be manually upgraded by the site's administrator.

#13 Updated by Marilyn Weber about 1 year ago

Thanks! The user reports success, and now I am wiser. Thanks for your patience.

#14 Updated by Boone Gorges about 1 year ago

Glad we got it sorted!

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