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Bug #14008

invisible user

Added by Marilyn Weber 10 months ago. Updated 10 months ago.

Status:
Resolved
Priority name:
High
Assignee:
-
Category name:
-
Target version:
-
Start date:
2021-02-18
Due date:
% Done:

0%

Estimated time:

Description

User Calvin Grispi cannot reset his password, and I don't see him in the user list. His email is I'm mystified.

Can you make it possible for him to reset the password? Thank you!

History

#1 Updated by Boone Gorges 10 months ago

  • Status changed from New to Reporter Feedback

I was able to find the user: https://commons.gc.cuny.edu/wp-admin/network/users.php?orderby=id&order=DESC&s=calvin https://commons.gc.cuny.edu/wp-admin/network/user-edit.php?user_id=30273&wp_http_referer=%2Fwp-admin%2Fnetwork%2Fusers.php%3Forderby%3Did%26order%3DDESC%26s%3Dcalvin

I'm not sure what the user means by "cannot reset his password" - is there an error message, or a missing email, or something else? I have just gone to https://commons.gc.cuny.edu/wp-login.php?action=lostpassword and triggered a password reset for the user. Could you check with him to see if he got the reset email?

#3 Updated by Boone Gorges 10 months ago

No problem at all. Sounds to me like a spam issue. Let me know what happens.

#4 Updated by Marilyn Weber 10 months ago

He's all set. He declined to specify whether this was a spam situation, which makes me think it was.

#5 Updated by Boone Gorges 10 months ago

  • Status changed from Reporter Feedback to Resolved

Sounds good to me :)

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