CUNY Academic Commons

I was able to find the user: https://commons.gc.cuny.edu/wp-admin/network/users.php?orderby=id&order=DESC&s=calvin https://commons.gc.cuny.edu/wp-admin/network/user-edit.php?user_id=30273&wp_http_referer=%2Fwp-admin%2Fnetwork%2Fusers.php%3Forderby%3Did%26order%3DDESC%26s%3Dcalvin

I'm not sure what the user means by "cannot reset his password" - is there an error message, or a missing email, or something else? I have just gone to https://commons.gc.cuny.edu/wp-login.php?action=lostpassword and triggered a password reset for the user. Could you check with him to see if he got the reset email?

Sounds good to me :)