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Support #14378

PPTX files unfetchable

Added by Marilyn Weber 5 months ago. Updated 4 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2021-04-27
Due date:
% Done:

0%

Estimated time:

Description

Related to https://redmine.gc.cuny.edu/issues/14369

Via Zend Desk, Defne reports that while she can upload and embed a PPTX file, it will not load. I am having the same problem - I get a "we're fetching your file" notice, then "An error occurred
We're sorry, but for some reason we can't open this for you."

I'm trying at https://marilyncourse2.commons.gc.cuny.edu/pptx; Defne at https://defnesener.commons.gc.cuny.edu/introductory-presentation/

History

#1 Updated by Boone Gorges 5 months ago

  • Status changed from New to Reporter Feedback

Both of the sites in question are non-public. I'm guessing that this is the issue. The embed tool depends on the external service officeapps.live.com being able to access the file, but it's not able to because of the access settings of the site. You might test this theory by switching your test site to public.

#2 Updated by Marilyn Weber 5 months ago

OK, that worked.

#3 Updated by Boone Gorges 4 months ago

  • Status changed from Reporter Feedback to Resolved
  • Target version set to Not tracked

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