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Support #14378

closed

PPTX files unfetchable

Added by Marilyn Weber over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Not tracked
Start date:
2021-04-27
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Related to https://redmine.gc.cuny.edu/issues/14369

Via Zend Desk, Defne reports that while she can upload and embed a PPTX file, it will not load. I am having the same problem - I get a "we're fetching your file" notice, then "An error occurred
We're sorry, but for some reason we can't open this for you."

I'm trying at https://marilyncourse2.commons.gc.cuny.edu/pptx; Defne at https://defnesener.commons.gc.cuny.edu/introductory-presentation/

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