CUNY Academic Commons

She just replied: The Events calendar is now back and looking like before, however, the event I had created (LSC-5 Registration) is not visible. I only have the option of adding new events but no existing events are shown. At the same time, I know that it is still in the system because when I check the page while logged in, it has a notification about my RSVPs. I am also able to see the 45 attendees who had registered before I started having problems. So the event itself was not deleted, but it's just not visible at my end. I am using Google forms now for the same purpose so this is not a big concern, but hopefully we can find out what is preventing the event from being displayed. Thank you.

Looking directly at the database, I don't see any events created with The Events Calendar (posts with the post_type = 'tribe_events').

I do see items that appear to have been created with the Event Organiser plugin (posts with post_type = 'event'). Specifically, there are two, both created on 2021-01-16: "LSC-5" and "LCS5 registration".

Could the user provide some clarification as to how the events were originally created? I wonder whether, in fact, Event Organiser was used. Perhaps both plugins were enabled, but the admin forgot which one was the operative one?

If the user is certain that The Event Calendar was the plugin used to create the previously-working events, perhaps I could get some more details. Do we have a rough timeframe for when the event was originally created?

It's possible for me to request a backup from IT, but I would need to know which date to request. When was the last date it was known to be working? Also, the process of restoring from backup is quite labor-intensive, so if the user has found another solution - and if there's a possibility that the current situation is due to some sort of misconfiguration rather than a true software bug that requires deeper debugging - then perhaps it's not worth the effort of going through the restore process.

She replies " I am not sure I used the Events calendar - I was not actually aware of having both an Event Calendar and Event Organizer plugin, but I seem to recall activating a plugin for the purpose so it's very likely I used the Event Organizer.

We definitely don't need to go through the restoration process. We are all set at this point!"