CUNY Academic Commons

I am encountering a mysterious problem with the Configurable Tag Cloud plugin. I set it up, I see it on the site, and it looks gorgeous; then I refresh the screen, and it disappears. It still shows in dashboard > appearance > widgets, but it does not show on the front end of the site after one refresh.

I have seen/re-created this on two different sites.

I also tried:
-multiple themes (2017, 2016, Academica, Customizr)
-different sidebars and footers
-removing all other widgets
-deactivating and reactivating the plugin
-deactivating the Widget Context plugin
-changing the number of tags it should show

I was able to capture the phenomenon in a few screencasts (sorry for the length):
https://cuny.zoom.us/rec/share/A1MV3B0p98_81BozsygRhfS7T91JqluumpqzFKt8SdpfL-Dxdn4Ae50IxvN5fIMZ.jgprAss0_0qQOPs2
https://cuny.zoom.us/rec/share/dF6p7Hsj2k5kxE157SJFgsD5DxOBpQvQoakw6rnfRSMoOnSLeXWZ_zlYti_ornv8.mwGXKKG6oW4jtnfr

Is it possible to look into this? We would love to use it on our site, because it displays more than the 45-lmit of tags in the normal tag cloud widgets, and the slim profile of the drop-down option is so useful to us.

Here is a link to the main site I’m trying to get it to work on, but again, it seems to happen in multiple Commons sites. https://8nsshl2021.commons.gc.cuny.edu/category/presentations/

Thanks so much!