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Support #14711

Custom Facebook Feed plugin problem

Added by Marilyn Weber 2 months ago. Updated 2 months ago.

Status:
New
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2021-08-15
Due date:
% Done:

0%

Estimated time:

Description

From ZD:

"I am Ana, and I maintain the CCNY MFA Program in Creating Writing<https://citycollegemfa.commons.gc.cuny.edu/> website. I am writing on behalf of Professor Valladares, the program director and the website's admin. We are trying to have the feed of the Program's Facebook page, that Professor Valladares also manages, displayed on the website. I used the Custom Facebook Feed plugin but there is the following error message:

[cid:1f1d685c-1091-4588-9974-e97dd5817eed]

Is there any setting from the Commons website that prevents the feed from displaying? (We obtained the FB access token and used it with the plugin)."

I'm adding Scott to this ticket, hoping he's seen this and has a solution

pastedImage.png (22.8 KB) pastedImage.png Marilyn Weber, 2021-08-15 12:39 AM

History

#1 Updated by Boone Gorges 2 months ago

This page https://smashballoon.com/doc/facebook-api-errors/?facebook suggests that the error is described by item #19:

The Access Token you are using doesn’t have permission to access this data

Maybe the Access Token wasn't created with the account of a user who is admin of the mfaccny group?

I don't believe that there are any Commons configurations that would cause this problem. Scott, have you known this plugin to work?

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