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Bug #14792

Inconsistent email notifications from gravity forms

Added by Raffi Khatchadourian 26 days ago. Updated 12 days ago.

Status:
New
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2021-09-20
Due date:
% Done:

0%

Estimated time:

Description

Last week, I noticed that there was a new form entry for which I never received an email notification. This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work. I checked the gravity form logs, and it looks like the emails are being submitted to SMTP. But, the notifications work sometimes and don't work other times. This can be problematic since students don't typically tell me that they submit forms, they just submit them and await my response. I checked the gravity forms system status and found the following errors:

- Version: 2.5.9.3 ✘ New version 2.5.10 available.
- Background tasks: No ✘ cURL error 28: Operation timed out after 2001 milliseconds with 0 out of -1 bytes received

Below is the complete status from https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_system_status:

### Gravity Forms ###

Version: 2.5.9.3 ✘ New version 2.5.10 available.
Upload folder: /var/www/html/commons/www/wp-content/blogs.dir/2880/files/gravity_forms/
Upload folder permissions: Writable  ✔
Output CSS: Yes
Output HTML5: Yes
No-Conflict Mode: No
Currency: USD
Background updates: Yes
REST API v2: Yes
Registration: Site registered ( b79ff7fa-98f1-445e-95f2-bba7972a357d )  ✔

### Database ###

Database Version: 2.5.9.3  ✔ Your database is up-to-date.
wp_2880_gf_form_view:   ✔
wp_2880_gf_form_meta:   ✔
wp_2880_gf_form:   ✔
wp_2880_gf_form_revisions:   ✔
wp_2880_gf_entry:   ✔
wp_2880_gf_entry_meta:   ✔
wp_2880_gf_entry_notes:   ✔
wp_2880_gf_draft_submissions:   ✔
wp_2880_gf_rest_api_keys:   ✔

### Translations ###

Site Locale: en_US
User (ID: 6303) Locale: en_US
Gravity Forms: 

### WordPress ###

Home URL: https://khatchad.commons.gc.cuny.edu
Site URL: https://khatchad.commons.gc.cuny.edu
REST API Base URL: https://khatchad.commons.gc.cuny.edu/wp-json/
WordPress Version: 5.8.1 ✔
WordPress Multisite: Yes
WordPress Memory Limit: 512M
WordPress Debug Mode: No
WordPress Debug Log: No
WordPress Script Debug Mode: No
WordPress Cron: No
WordPress Alternate Cron: No
Background tasks: No ✘ cURL error 28: Operation timed out after 2001 milliseconds with 0 out of -1 bytes received

### Active Theme ###

Academica: by WPZOOM (https://www.wpzoom.com/) - 2.0.6  ✔

### Active Plugins ###

Akismet Anti-Spam: by Automattic - 4.1.12  ✔
Bava Comments: by Boone Gorges - 0.1-alpha  ✔
bbPress BP Notification Grabber: by  - 1.0  ✔
BP Email Type: by r-a-y -  ✔
BP Groupblog: by Rodney Blevins, Marius Ooms, Boone Gorges - 1.9.2  ✔
BP Group Documents: by Peter Anselmo, Studio66 - 0.4.0  ✔
BP Include Non-member Comments: by Boone Gorges - 1.3  ✔
BP MPO Activity Filter: by Boone Gorges - 1.3.2  ✔
BP Reply By Email - Simple New Topic Email Address: by r-a-y - 0.1-alpha  ✔
BP Social Media Profiles: by Boone B Gorges - 1.0  ✔
BP Two Factor: by  - 0.1-alpha  ✔
Broken Link Checker: by WPMU DEV - 1.11.15  ✔
BuddyPress: by The BuddyPress Community - 9.0.0-RC1  ✔
BuddyPress Docs: by Boone B Gorges, David Cavins - 2.1.6  ✔
BuddyPress Follow: by Andy Peatling, r-a-y - 1.3-alpha  ✔
BuddyPress Group Email Subscription: by Deryk Wenaus, boonebgorges, r-a-y - 4.0.0  ✔
BuddyPress Group for Community Admins and Mods: by rich @etivite - 0.1.0  ✔
BuddyPress Reply By Email: by r-a-y - 1.0-RC10.dev  ✔
Bulk Move: by Sudar - 1.3.0  ✔
CAC Network Info: by CUNY Academic Commons - 0.1.0  ✔
CAC Onboarding: by YOUR NAME HERE - 0.1.0  ✔
CAC YOURLS: by Boone B Gorges - 1.0  ✔
Classic Editor: by WordPress Contributors - 1.6.2  ✔
Cookies for Comments: by Donncha O Caoimh - 0.5.5  ✔
Cookies for Logins and BuddyPress: by r-a-y - 0.1  ✔
Creative Commons License: by CUNY Academic Commons - 0.1-alpha  ✔
CUNY Academic Commons Buddy Press Admin Bar Mods: by Cast Iron Coding - 0.1  ✔
Disable Akismet Anti-Spam: by CUNY Academic Commons -  ✔
Enable Media Replace: by ShortPixel - 3.5.0  ✔
Expire Sticky Posts: by Andy von Dohren - 1.0  ✔
Export WP Page to Static HTML/CSS: by ReCorp - 1.0.3  ✔
Fix - SimplePie Errors: by Michael Uno - 1.0.0  ✔
Github Embed: by Ademti Software Ltd. - 2.1.0  ✔
Github Ribbon: by Sudar - 1.2.1  ✔
Group Events Shortcode and Widget: by CUNY Academic Commons Team -  ✔
Jetpack by WordPress.com: by Automattic - 9.7.1  ✔
Link Library: by Yannick Lefebvre - 7.2.4  ✔
List Pages Shortcode: by Ben Huson, Aaron Harp - 1.7.4  ✔
More Privacy Options: by D. Sader - 4.6  ✔
oEmbed Gist: by Takayuki Miyauchi - 4.9.1  ✔
Page Links To: by Mark Jaquith - 3.3.5  ✔
Plugin Packages: by CUNY Academic Commons - 0.1-alpha  ✔
Query Monitor: by John Blackbourn - 3.7.1  ✔
Remote Markdown: by Andrés Villarreal - 1.1  ✔
Setmore Plus: by Chris Dillon - 3.7.2  ✔
Simple CSS: by Tom Usborne - 1.1.1  ✔
Simple Trackback Validation: by Michael Woehrer - 2.1  ✔
Subscribe2: by weMail - 10.35  ✔
Table of Contents Plus: by Michael Tran - 2106  ✔
Two Factor: by Plugin Contributors - 0.7.1  ✔
Viper's Video Quicktags Migrator: by Alex Mills (Viper007Bond) - 1.2.2  ✔
WordPress Importer: by wordpressdotorg - 0.7  ✔

### Network Active Plugins ###

Simple Trackback Validation: by Michael Woehrer - 2.1
BuddyPress: by The BuddyPress Community - 9.0.0-RC1
BP MPO Activity Filter: by Boone Gorges - 1.3.2
CUNY Academic Commons Buddy Press Admin Bar Mods: by Cast Iron Coding - 0.1
BP Include Non-member Comments: by Boone Gorges - 1.3
Akismet Anti-Spam: by Automattic - 4.1.12
BuddyPress Docs: by Boone B Gorges, David Cavins - 2.1.6
BP Groupblog: by Rodney Blevins, Marius Ooms, Boone Gorges - 1.9.2
BP Group Documents: by Peter Anselmo, Studio66 - 0.4.0
BuddyPress Group for Community Admins and Mods: by rich @etivite - 0.1.0
BuddyPress Group Email Subscription: by Deryk Wenaus, boonebgorges, r-a-y - 4.0.0
CAC YOURLS: by Boone B Gorges - 1.0
Cookies for Comments: by Donncha O Caoimh - 0.5.5
Cookies for Logins and BuddyPress: by r-a-y - 0.1
BuddyPress Follow: by Andy Peatling, r-a-y - 1.3-alpha
WordPress Importer: by wordpressdotorg - 0.7
BP Social Media Profiles: by Boone B Gorges - 1.0
Group Events Shortcode and Widget: by CUNY Academic Commons Team -
Bava Comments: by Boone Gorges - 0.1-alpha
Viper's Video Quicktags Migrator: by Alex Mills (Viper007Bond) - 1.2.2
BP Email Type: by r-a-y -
bbPress BP Notification Grabber: by  - 1.0
BP Reply By Email - Simple New Topic Email Address: by r-a-y - 0.1-alpha
Simple CSS: by Tom Usborne - 1.1.1
CAC Onboarding: by YOUR NAME HERE - 0.1.0
More Privacy Options: by D. Sader - 4.6
Creative Commons License: by CUNY Academic Commons - 0.1-alpha
Plugin Packages: by CUNY Academic Commons - 0.1-alpha
Fix - SimplePie Errors: by Michael Uno - 1.0.0
Classic Editor: by WordPress Contributors - 1.6.2
Disable Akismet Anti-Spam: by CUNY Academic Commons -
Two Factor: by Plugin Contributors - 0.7.1
BP Two Factor: by  - 0.1-alpha
BuddyPress Reply By Email: by r-a-y - 1.0-RC10.dev
CAC Network Info: by CUNY Academic Commons - 0.1.0

### Web Server ###

Software: Apache
Port: 443
Document Root: /var/www/html/commons/www

### PHP ###

Version: 7.4.23 ✔
Memory Limit: 1024M
Maximum Execution Time: 300
Maximum File Upload Size: 40M
Maximum File Uploads: 20
Maximum Post Size: 64M
Maximum Input Variables: 1000
cURL Enabled: Yes (version 7.29.0)
OpenSSL: OpenSSL 1.0.2k  26 Jan 2017 (268443839)
Mcrypt Enabled: No
Mbstring Enabled: Yes
Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, json, ldap, exif, mysqlnd, PDO, Phar, posix, shmop, SimpleXML, sockets, sodium, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlwriter, xsl, mysqli, pdo_mysql, pdo_sqlite, recode, xmlreader, xmlrpc, zip, apcu, igbinary, imagick, msgpack, memcached, Zend OPcache

### Database Server ###

Database Management System: MySQL
Version: 5.6.51 ✔
Database Character Set: utf8
Database Collation: utf8_general_ci

### Date and Time ###

WordPress (Local) Timezone: America/New_York
MySQL (UTC): 2021-09-20 17:26:34
MySQL (Local): September 20, 2021 at 1:26 pm
PHP (UTC): 2021-09-20 17:26:34
PHP (Local): September 20, 2021 at 1:26 pm

History

#1 Updated by Boone Gorges 24 days ago

I checked the gravity form logs, and it looks like the emails are being submitted to SMTP.

Could you point out specifically which logs you're checking? We don't use SMTP on the Commons, so I want be sure we're looking at the right thing.

This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work.

Where are you creating the "fake" entry? Where's the entry where the "regular" form lives?

#2 Updated by Raffi Khatchadourian 12 days ago

Boone Gorges wrote:

I checked the gravity form logs, and it looks like the emails are being submitted to SMTP.

Could you point out specifically which logs you're checking?

The plug-in has its own logging that you can enable, but it discourages it enabling it for too long for performance reasons. It's in the plug-in settings:

https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_settings

Logging
Enable if you would like logging within Gravity Forms. Logging allows you to easily debug the inner workings of Gravity Forms to solve any possible issues.

We don't use SMTP on the Commons, so I want be sure we're looking at the right thing.

This week, I tested it by submitted a "fake" form entry, and the notification worked. However, if I go to the entry page and send a notification from there, it doesn't work.

Where are you creating the "fake" entry?

I am entering fake data (entry) into the form. This particular form lives at https://khatchad.commons.gc.cuny.edu/wp-admin/admin.php?page=gf_edit_forms&id=5. The public access page to this form is at https://khatchad.commons.gc.cuny.edu/research/students/prospective-students.

Where's the entry where the "regular" form lives?

Entry just means data you put into the form (I entered fake data to test it). There is no "fake" form. The one and only form is accessible from the page https://khatchad.commons.gc.cuny.edu/research/students/prospective-students as mentioned above. Thanks!

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