Bug #14861
closedUser unable to access profile editing page
0%
Description
Hi Ray --
A user - RAZZOREL@wpunj.edu - is trying to edit her profile page to choose an affiliation on the NYCDH site ( http://nycdh.org ). When she does so, she runs into the attached error message
can you please help diagnose the problem? thank you. She says the URL she is taken to and on which she sees that error is https://nycdh.org/wp-admin/profile.php
Files
Updated by Raymond Hoh over 2 years ago
Hi Matt,
There are two ways to edit your profile:
1. On the frontend's "Profile > Edit" page: https://nycdh.org/members/lrazzorecedeno/profile/edit/
2. On the backend's "Extended Profile" page: https://nycdh.org/wp-admin/users.php?page=bp-profile-edit
Which page is she trying to edit her profile from?
If she tried one of those pages, can she try the other page to edit her profile to see if that works or not?