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Bug #14861

User unable to access profile editing page

Added by Matt Gold about 2 months ago. Updated about 2 months ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Start date:
2021-10-13
Due date:
% Done:

0%

Estimated time:

Description

Hi Ray --

A user - - is trying to edit her profile page to choose an affiliation on the NYCDH site ( http://nycdh.org ). When she does so, she runs into the attached error message

can you please help diagnose the problem? thank you. She says the URL she is taken to and on which she sees that error is https://nycdh.org/wp-admin/profile.php

History

#1 Updated by Raymond Hoh about 2 months ago

Hi Matt,

There are two ways to edit your profile:

1. On the frontend's "Profile > Edit" page: https://nycdh.org/members/lrazzorecedeno/profile/edit/
2. On the backend's "Extended Profile" page: https://nycdh.org/wp-admin/users.php?page=bp-profile-edit

Which page is she trying to edit her profile from?

If she tried one of those pages, can she try the other page to edit her profile to see if that works or not?

#2 Updated by Matt Gold about 2 months ago

  • Status changed from New to Resolved

thanks, Ray! that worked!

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