Support #16654
closedcritical error when trying to edit
0%
Description
Amy Wolfe writes:
"I’m unable to access the “edit” functions on 2 OER sites I’m in the middle of creating for a faculty member.
I’m having issues with these 2 OER:
1. ANTH 3520/ PRLS 3210 Latin America<https://anth3520prls3210latinamerica.commons.gc.cuny.edu/>
2. ANTH 2140 Anthropology of Food<https://anth2140anthropologyoffood.commons.gc.cuny.edu/>
I get this message when I hit the “edit”:
“There has been a critical error on this website.
Learn more about troubleshooting WordPress.<https://wordpress.org/support/article/faq-troubleshooting/>”
I’ve tried to access these sites’ on both Firefox, Chrome and Edge browsers and none can access the site. I was able to access these sites yesterday. Can you please assist me?"
I (Marilyn) can replicate the problem
Updated by Laurie Hurson over 1 year ago
From another user on zen desk...
I am running into some critical errors this morning when trying to access some of my sites on the Commons. I suspect it is plugin related as the issue is only on my teaching sites rather than on some of the CUNY project sites and test sites that I've created.
https://f22casd1717.commons.gc.cuny.edu/
https://s22casd1717.commons.gc.cuny.edu/
https://kidlitperf.commons.gc.cuny.edu/
Updated by Boone Gorges over 1 year ago
- Category name set to WordPress Plugins
- Status changed from New to Resolved
- Assignee set to Boone Gorges
- Target version set to 2.0.7
Thanks for the report.
I've tracked the issue to the accordion-slider-lite plugin, which attempts to perform an update across every site on a Multisite network. We previously discovered this bug in #11235. At that time, I put into place a hotfix, and since the plugin looked abandoned, I didn't think any further action was needed. However, the plugin has since been updated several times.
I reported the issue to the plugin author back in 2019 https://wordpress.org/support/topic/database-update-routine-should-not-run-across-all-sites-on-multisite/ and got a dismissive response. No upstream fix was put in place.
I've done the following:
1. Reapplied my hotfix and deployed to the production site https://github.com/cuny-academic-commons/cac/commit/d986fc2edf2546b7c83c6aac1759187ccd166d06
2. Since the plugin appears to be maintained in such a way that it's incompatible with the Commons, I've blocked it from being viewed or activated from the Plugins page. https://github.com/cuny-academic-commons/cac/commit/5a071d918a608430f0ae40fa55e9583f20e1b47d
3. Added the plugin to the do-not-update list in my automated tool for updating plugins/themes on the Commons https://github.com/cuny-academic-commons/wp-cli-cac/commit/244c1259b146630cb93eeb29dcc315c985e26704
The update applied during yesterday's Commons release (1.5 to 1.5.1; see https://github.com/cuny-academic-commons/cac/commit/14abfb31360e2522445f1f841e11a76d70e5ac3d) introducedUpdated by Laurie Hurson over 1 year ago
Thanks for this info Boone, and re-instating the hot fix. I will report to our users that the issue has been resolved
Can users continue to use this plugin or should we recommend moving to another plugin with similar functionality?
Updated by Boone Gorges over 1 year ago
Thanks, Laurie. I think it's fine for existing users to continue with it, but let's not recommend it for anyone else.