Add link to redmine on help page
During our visit to the ITP class tonight, it was noted that there really isn't a way for users to find our ticketing system (http://redmine.gc.cuny.edu/projects/cunyac). What do you all think of adding that link to our main help page?
#2 Updated by Matt Gold almost 10 years ago
Thanks, Scott. I like the new "bug tracking" tab. But here's what I think we should do:
1. Have that bug tracking tab be a page on the help section that explains our bug tracking system -- it should mention that our process is totally open, that members can submit bugs by emailing us (pls provide email), or that they can participate directly in the process and get updates on their bugs as they are being discussed and fixed by going to our redmine ticketing site. pls mention that redmine requires a separate login but that the sign-up is easy.
Finally, please do add some text on the main help page under the list that ends with "the group for group admins" that says something like "If you run into errors on the site, please get in touch (provide email address). To learn more about our bug tracking processes, please visit (and then link to that new page you just set up).
Hope that makes sense.
#4 Updated by Matt Gold over 9 years ago
Thanks, Scott. Looks good, but can you add, in parentheses, that redmine requires a separate log in? Also, I'd restructure it a bit to say that if people run into problems with the site, they can report bugs in one of three ways:
1. Emailing email@example.com
2. Using the feedback tab (please attached a screenshot or point to the codex article on the subject
3. Reporting through redmine (requires separate account creation, but allows people to follow progress of tickets)