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Support #18877

open

Elementor update

Added by Marilyn Weber 7 months ago. Updated 7 months ago.

Status:
New
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2023-09-20
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Via ZD:

"I work with the TLC (teaching and learning center). We have a website on the commons at this URL: https://ourtlc.commons.gc.cuny.edu/. We're currently updating the site to work with new regulations. This site uses Elementor and Elementor Pro. Currently, there is an issue with the site. I've had to put it into maintenance mode for a bit. Elementor support suggests it's an issue with our version (we're at 3.12 while it's now at 3.16.2). I was wondering if there is any way for us to upgrade to the latest version of Elementor, since I can not do that on my end?

If this is not the place for these kinds of requests, could you redirect me as appropriate?

Best,
Hunter"

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 #1

Updated by Marilyn Weber 7 months ago

Looks like this is related to https://redmine.gc.cuny.edu/issues/18117

There are other tickets about Elementor as well. Should I advise him to consider a different theme?

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 #2

Updated by Boone Gorges 7 months ago

Yes, if I could get a new version of the elementor-pro files, I will include an update in the new version.

There are other tickets about Elementor as well. Should I advise him to consider a different theme?

I believe Elementor is a plugin, not a theme. That being said, you could certainly point out that this problem arises specifically because they're using a non-free plugin for critical functionality. But Elementor is the kind of tool where, once you start using it, it's hard to extricate yourself from it. So the likelihood of a wholesale move away from Elementor is probably unlikely.

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