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Bug #18117

open

ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message

Added by Marilyn Weber 11 months ago. Updated 11 months ago.

Status:
New
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2023-04-25
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Via ZD:

"I work with the TLC. Our URL "https://ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message and I am unsure as to why. This is a sudden issue. It wasn't doing this as early as two days ago. There's been no major changes and I am not sure how to fix the issue. Can we receive some guidance and help with this issue??
Professor Kevaughn Hunter City College of New York"

I (Marilyn) see this as well - Chrome, on a PC

Actions #1

Updated by Raymond Hoh 11 months ago

Just took a look at this. There appears to be a bug in the Elementor Pro plugin:

Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:45

A few other people online were having the same problem and the following StackOverflow answer fixed the issue: https://stackoverflow.com/a/73280901. I added the fix on production and can confirm that the ourtlc.commons.gc.cuny.edu site now loads. I haven't committed the fix yet. It's worth nothing that our version of Elementor Pro is nearing two years old. Perhaps the latest version of Elementor Pro already fixed this bug.

Actions #2

Updated by Boone Gorges 11 months ago

The plugin was originally added in #14472. Marilyn, would you mind looking over the list there to see if there's someone you're still in contact with whom we could contact for updated elementor-pro files?

Actions #3

Updated by Laurie Hurson 11 months ago

Hi All,

Saw this ticket come in earlier. Just looked back through my emails and I was in touch with Kevaughn Hunter when he set up elementor back in Jan 2022. I can reach out.

Just to clarify- the issue is with the elementor pro upgrade and we need updated elementor pro files from him?

Actions #4

Updated by Boone Gorges 11 months ago

Just to clarify- the issue is with the elementor pro upgrade and we need updated elementor pro files from him?

Yes, that's right. Thank you!

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