Bug #18117
closedourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message
0%
Description
Via ZD:
"I work with the TLC. Our URL "https://ourtlc.commons.gc.cuny.edu/" is giving us a "critical error" message and I am unsure as to why. This is a sudden issue. It wasn't doing this as early as two days ago. There's been no major changes and I am not sure how to fix the issue. Can we receive some guidance and help with this issue??
Professor Kevaughn Hunter City College of New York"
I (Marilyn) see this as well - Chrome, on a PC
Updated by Raymond Hoh over 1 year ago
Just took a look at this. There appears to be a bug in the Elementor Pro plugin:
Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:45
A few other people online were having the same problem and the following StackOverflow answer fixed the issue: https://stackoverflow.com/a/73280901. I added the fix on production and can confirm that the ourtlc.commons.gc.cuny.edu site now loads. I haven't committed the fix yet. It's worth nothing that our version of Elementor Pro is nearing two years old. Perhaps the latest version of Elementor Pro already fixed this bug.
Updated by Boone Gorges over 1 year ago
The plugin was originally added in #14472. Marilyn, would you mind looking over the list there to see if there's someone you're still in contact with whom we could contact for updated elementor-pro files?
Updated by Laurie Hurson over 1 year ago
Hi All,
Saw this ticket come in earlier. Just looked back through my emails and I was in touch with Kevaughn Hunter when he set up elementor back in Jan 2022. I can reach out.
Just to clarify- the issue is with the elementor pro upgrade and we need updated elementor pro files from him?
Updated by Boone Gorges over 1 year ago
Just to clarify- the issue is with the elementor pro upgrade and we need updated elementor pro files from him?
Yes, that's right. Thank you!
Updated by Boone Gorges 3 months ago
- Status changed from New to Resolved
- Target version set to Not tracked