Support #20478


elementor plugin problem

Added by Marilyn Weber about 1 month ago. Updated 6 days ago.

Testing Required
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From Carlos Guevara at Hostos

I am facing a strange problem in my blog:

The pages lose the option to scroll down the pages, but it only happens after I login to the site. It will collapse the main page that Commons footer side by side and even in the dashboard it will stop any scrolling no matter where I go.


I tried with chrome, safari and Firefox and got the same result. After doing some troubleshooting and disabling all plugins, I identified that the one causing the problem is the elementor plugin. Once disabled, the site starts working normally, but the problem I have is that the pages I created with the features of this plugin do not work anymore. Screenshots below.

---[cid:] [cid:]

Your help to check if the plugin has an update or if it got corrupted it can be reinstalled, will be greatly appreciated.

Thanks in advance for your help with this.

Carlos Guevara
Director, Office of Educational Technology
Co-Director, Center for Teaching and Learning
Office of Academic Affairs
Hostos Community College, CUNY


image002.png (428 KB) image002.png Marilyn Weber, 2024-06-13 09:53 PM
image003.png (564 KB) image003.png Marilyn Weber, 2024-06-13 09:53 PM
image001.png (3.39 MB) image001.png Marilyn Weber, 2024-06-13 09:54 PM
Actions #1

Updated by Marilyn Weber about 1 month ago

Tom Harbison had also alerted us to an elementor problem -

Actions #2

Updated by Raymond Hoh about 1 month ago

  • Category name set to Layout
  • Status changed from New to Testing Required
  • Assignee set to Raymond Hoh
  • Target version set to 2.4.1

The problem is due to a conflict with the help dialog's CSS and the Elementor plugin. I've pushed a fix to ensure that the help dialog's CSS does not interfere with Elementor -- . Fix is live on production.

Can you ask Carlos and Tom to test and see if the problem is still there?

Actions #3

Updated by Boone Gorges 20 days ago

  • Target version changed from 2.4.1 to 2.4.2
Actions #4

Updated by Boone Gorges 6 days ago

  • Target version changed from 2.4.2 to 2.4.3

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