Bug #21803
closed"Failure to fetch resource" when embedding PDF via interactive-3d-flipbook-powered-physics-engine
0%
Description
A user reports that 3d flip book is not displaying pdf as expected with the error "failure to fetch resource"
Page: https://greatsaltcove.commons.gc.cuny.edu/an-atlas-field-guide/
Editing 3d flipbook: https://greatsaltcove.commons.gc.cuny.edu/wp-admin/post.php?action=edit&post=1339
Attaching screenshots too.
I tried editing the page and re-adding the shortcode, un/reinstalling the plugin. I think this may be something with the ner servers and interaction with this plugin?
Thanks for any insight you can provide!
Files
Updated by Boone Gorges 16 days ago
- Subject changed from "Failure to fetch resource" to "Failure to fetch resource" when embedding PDF via interactive-3d-flipbook-powered-physics-engine
- Target version set to Not tracked
Thanks, Laurie. Yes, this is an issue with the new server. File uploads like this PDF are now stored in Amazon S3, and our S3 instance is not configured in such a way that assets can be loaded via JS. I've put in a ticket with Reclaim to address it.
Updated by Boone Gorges 16 days ago
- Status changed from New to Reporter Feedback
Reclaim has made the necessary config change, and it looks like the PDF is now embedding properly. Can you confirm?
Updated by Laurie Hurson 16 days ago
Yes- appearing for me now. Looks good. Thank you!!
Updated by Boone Gorges 16 days ago
- Status changed from Reporter Feedback to Resolved
Great, thanks.