CUNY Academic Commons

Reported in #21964, some users are not receiving BPGES-triggered email notifications.

The emails are being triggered by WP. See the results of:

grep 'Announcements from the Teaching and Learning Center' wp-content/uploads/email.log  | grep drs

(result withheld for email privacy). This log is connected to the 'init' process, so it's possible that something is happening on the send process itself. I've just put a logger in place to catch any Exceptions thrown by BP_PHPMailer::bp_email() and we'll see what's collected.

Both of the reports are from users with Gmail addresses, so it could be that Gmail is being more aggressive in its filtering.

I've just run a test with my own test account using a Gmail address, and I didn't receive any notifications. This is true of all types of emails: BPGES, BP, WP (password reset confirmation). Is anyone able to confirm that other addresses (cuny.edu) are working?

Laurie, can you confirm the last time you received an email at your Gmail address from cuny-academic-commons@gc.cuny.edu? It could be that the flagging just started recently.

I'll send a feeler out to the GC to see if we can get more info on SMTP failures.