CUNY Academic Commons

Hi Stefano,

The Commons recently migrated to a new host. We did some outreach to administrators of mapped domains in January about this, but just in case you were not informed, this meant that some changes need to be made at the domain registrar end in order for your mapped domain(s) to continue working correctly.

Please check the following documentation -- https://help.commons.gc.cuny.edu/domain-mapping-commons/ -- and update the CNAME DNS record from commons.gc.cuny.edu to use the new one, mapped-domains.commons.gc.cuny.edu.

Let us know if that works for you. If not, feel free to reply and either myself or someone else from the team can assist you.

Hi Stefano, just following up on my colleague Ray's post, Jason Tougaw wrote our general support line a couple of days ago as well. I sent him the following regarding DNS changes that should be made:

- Remove all A records and the CNAME record that points to commons.gc.cuny.edu and then create two new A records: one pointing to 15.204.146.102 with "@" as the host name, then a second one pointing to 15.204.146.102 with "www" as the host name.

- If you can't set up these two A records (sometimes "" is not permitted), create two new CNAME records for "" and "www" that point to mapped-domains.commons.gc.cuny.edu. Still delete all A records.

If you can take care of this and let us know when it is complete, and we can restore the site. I am sorry about the trouble. When I was checking pre-migration for sites that would be affected, I may have caught this site during the formatting issues and assumed it wasn't being maintained.

Thank you both, that did it. I marked this as solved.