Support #22616
open
Simply Static plugin problem
Added by Marilyn Weber 3 days ago.
Updated about 20 hours ago.
Description
Stephen Klein, GC librarian, reports:
Can you please investigate why the following error message is returned when attempting to use the Simply Static plugin:
Cannot create archive directory /var/www/html/commons/www/wp-content/blogs.dir/1772/files/simply-static/temp-files/simply-static-1772-1745330226/
Assuming it's a permissions issue.
Another report:
I'm having a bit of trouble with archiving my capstone project (https://cunyinthenews.commons.gc.cuny.edu/) via the "Simply Static" plugin on the Commons. I have no idea what's going wrong with it - when I go to the "diagnostics" tab, the only thing that seems to be wrong:
WP-CRON: WordPress cron is not available and not running
Could you please advise on how to resolve?
Thank you,
Jackie
Jackie Cahill
Confidential Executive Coordinator
Office of the Chancellor
Gentle bump about this. Thanks!
I've been putting out fires on the Commons for the last day, so this has not been high on my priority list. Please pass my apologies along to the users.
In any case, I did manage to find some time in the last hour to begin looking into it, and I found at least part of the problem, which is that sites that had set up simply-static on the old GC site and then been migrated to Reclaim had some paths in their settings that were not correct. I wrote a tool that repaired these paths, so the error message about "writable directories" etc is no longer showing.
The WP_Cron thing is a false positive and can be ignored.
Archive generation is still not fully working, because of some problems related to recent downtime. I'll update this ticket when I have more info.
Thanks, and please accept my apologies. I thought more time had passed. Must be having too much fun. Will let the users know.
- Status changed from New to Reporter Feedback
I believe that the configuration changes have been enough to make the plugin work properly. Static zip generation takes a long time on a fairly large site like gclibrary.commons, but I've started the process at https://gclibrary.commons.gc.cuny.edu/wp-admin/admin.php?page=simply-static-generate and it seems to be running OK. I can also see the files being created in the filesystem. Please ask the user to check this tool periodically through the next few days to see if the archive process completes as expected.
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