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Support #22818

closed

critical error when trying to clone

Added by Marilyn Weber 10 months ago. Updated 10 months ago.

Status:
Duplicate
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2025-05-22
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Nadia Saleh reports on Keeping:

I’m encountering a critical error when trying to clone my existing site and group. After attempting the clone, I receive the following message:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

“There has been a critical error on this website.”

Here’s what I was doing:

Original site: https://commons.gc.cuny.edu/groups/abi-faculty-seminar-series-summer-2025-396580364/admin/group-settings/

Attempted action: Cloning site + group of ABI FACULTY SEMINAR SERIES WINTER 2025

My username:

Can you help me identify what’s causing this? I’d appreciate any guidance or troubleshooting steps you can provide.

Thank you,

Nadia Saleh

Related issues

Is duplicate of CUNY Academic Commons - Support #21888: Trouble with site cloning Duplicate2025-01-27

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 #1

Updated by Boone Gorges 10 months ago

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 #2

Updated by Boone Gorges 10 months ago

  • Status changed from New to Duplicate

This is a duplicate of #21888 and other tickets related to cloning problems. Unfortunately, these problems are not yet fully solved. Partially cloned sites will have to be manually cleaned up until we have a solution. Our apologies to the user.

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