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Support #21888

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Trouble with site cloning

Added by Marilyn Weber 6 days ago. Updated 5 days ago.

Status:
New
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2025-01-27
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Shiraz Biggie wrote yesterday:

Hi Fabulous Commons Folks,

I’m having trouble with site cloning since the hosting shift to Reclaim and I wanted to check in if its something with my sites or a general problem going on since the shift. We’ve had issues with our site cloning over at Blogs@Baruch, but I haven’t had issues previously with Commons.

I cloned the course site I teach from initially a few days ago but didn’t check at the time that it had worked fully. It hadn’t. It cloned all the pages and posts, including non-Admin posts from my students. Media is there but no longer appearing on pages, and internal site links have not updated. I tried to clone the same site again tonight with the same result. I though it might be a potential site editor site issue, so tried with two additional older sites. Both had similar issues.

I also experienced some time out issues though that may have been because I was asking too much at once. Hopefully this won’t be too hard a solve.

I asked for more info and here's the replye:

"I tried cloning with the following:

https://f24casd1717.commons.gc.cuny.edu/

to https://s25casd1717.commons.gc.cuny.edu/ and then another time to https://casd1717s25.commons.gc.cuny.edu/ - media seemed to have come over on the second one, but links didn’t update, and all brought over non-admin posts

I also tried https://kidlitperf.commons.gc.cuny.edu/ to https://kidlittest.commons.gc.cuny.edu/ which had similar results.

Then I tried https://fairytales.commons.gc.cuny.edu/ to https://fairytales2.commons.gc.cuny.edu/one-story-many-variations/modern-lrrh/ which had no additional users and that seems to have more or less cloned correctly"


Related issues

Related to CUNY Academic Commons - Bug #21895: Site creation/cloning should be off-loaded and broken into batchesNew2025-01-28

Actions
Actions #1

Updated by Boone Gorges 5 days ago

  • Related to Bug #21895: Site creation/cloning should be off-loaded and broken into batches added
Actions #2

Updated by Boone Gorges 5 days ago

Hi there - I can confirm the issue.

Essentially, it's a timeout. The source sites are very large - they have lots of content, and have had many plugins activated in the past, and thus have many database tables. The request is timing out partway through, and the whole thing fails.

We probably need a multi-pronged approach here. My first step will be to ask Reclaim if we can increase the timeout.

Actions #3

Updated by Marilyn Weber 5 days ago

Thanks! I let Shiraz know.

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