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Support #22954

closed

Bellows Accordion Menu not working

Added by scott voth 29 days ago. Updated 26 days ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
WordPress Plugins
Target version:
Start date:
2025-06-20
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Site: https://learningmindsets.commons.gc.cuny.edu/

The admin of this site reports that the collapsible menu in the sidebar is no longer working. Attached are the before/after screenshots. I tried to figure it out but couldn't. It seems that this happened after the migration. Adding Laurie as a watcher as she has also looked into the problem.


Files

collapsible after.png (712 KB) collapsible after.png scott voth, 2025-06-20 03:31 PM
collapsible before.png (1.1 MB) collapsible before.png scott voth, 2025-06-20 03:31 PM
Actions #1

Updated by Raymond Hoh 29 days ago

  • Status changed from New to Reporter Feedback

The accordion in the sidebar is working for me. Tested in both Chrome and Firefox on the desktop.

Try asking the user to purge their browser cache or force a hard refresh: https://help.gavel.io/articles/how-to-do-a-hard-refresh-in-any-browser

Actions #2

Updated by scott voth 29 days ago

Thanks Ray. It is now working for me and I didn't even clear my cache. I let the member know.

Actions #3

Updated by scott voth 28 days ago

It seems that the issue was theme related. The member switched to the Academia theme, and the menu started working. The original theme was Syndney - where it doesn't work.

Actions #4

Updated by Laurie Hurson 26 days ago

Following up to note that user has changed to new a theme, and the issue is no longer present. we can close the ticket.

Thanks Ray!

Actions #5

Updated by Raymond Hoh 26 days ago

  • Status changed from Reporter Feedback to Rejected
  • Target version set to Not tracked

Thanks all! Closing this one out.

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