CUNY Academic Commons

Thanks for these additional screenshots. From what I can see, the issue is not that "reposting" is not possible. Instead, it seems as if Facebook and Twitter may be blocked from getting preview content from the Commons. So you would be able to post the item to those sites, but the inline preview may not work as expected. (If I'm misunderstanding, please post detailed information, of the form "Normally I do X and I expect to see Y; now I click X and see Z".) The Commons technical team has been making changes recently to reduce problems with automated traffic to the Commons, and I suspect that these changes may be partly responsible for the blocking of the social media preview feature. I've reached out to our hosting provider and will circle back when I have some more clarity.

Our host has reported that they've made some changes to ease the firewall rules here. Could Anthony try again to see if the same thing is happening?

Thanks, Boone. And Anthony and I have a plan to Zoom tomorrow so I'll be able to give a more detailed report.

No change so far - "I just tried a test posting and got the same result on Facebook and Linkedin. The Commons posting did not automatically post to either. I received the same messages as I forwarded to you earlier."

Thanks, Marilyn. And thanks in advance for meeting with Anthony to get a better understanding of what's happening here. The language of the report leads me to believe that there may be more than one problem, or perhaps a single problem that's not being clearly explained. In your call with Anthony, could I ask you to please take careful note of the following:

1. See if you can tease out what "automatic reposting" means here. I'm not seeing anything in the screenshots that indicates anything that I would call "automatic", but it could be that there's something gap in the explanation.
2. If you are able to reproduce the behavior from the screenshots, please take careful note of the exact time when you're making the attempt, and the URL of the post that you're trying to preview. This will help me work with Reclaim to look through access logs to identify potential problems.

Cloudflare has a dedicated page about troubleshooting Facebook Share: https://developers.cloudflare.com/waf/troubleshooting/facebook-sharing/

I've passed this link on to the Reclaim team in hopes of addressing the problem. A similar approach would need to be made for LinkedIn. A quick Google search shows that LinkedIn uses AS14413 for their ASN. Perhaps Reclaim can configure the firewall to allow this ASN as well.

Hi Marilyn,

Reclaim has tweaked some of the Cloudflare firewall rules for the Commons. Can you ask Anthony if he is still experiencing issues with sharing his blog posts to Facebook and LinkedIn?

Thrilled to report that Tony confirms that it solved the problem. He sends you gratitude and praise, Boone.

And Ray, he doesn't know who you are but I will tell him you were also the hero! (He's had his blog since 2009 and know Boone as an OG)