CUNY Academic Commons

I saw a request for a group that I administer and looked at the user profile of the requester. I believe this is a new user. When I looked, I saw that the cuny.is link on the profile page was just cuny.is, without a personalized URL. This might mean that the regular creation of cuny.is identities, which is supposed to happen on registration (right?) is not working. Here is a link to the profile: https://commons.gc.cuny.edu/members/jeanmarc/