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Bug #25829

open

OpenEd URL submission problems

Added by Matt Gold about 1 month ago. Updated 25 days ago.

Status:
Assigned
Priority name:
Normal
Assignee:
Category name:
-
Target version:
Start date:
2026-10-06
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

In speaking today to a colleague at CUNY OLS, I heard about a problem that CUNY community members are having when they try to submit URLs to OpenEd, which tracks open educational resources for CUNY publications. OpenEd is being used by OLS to help with discovery and sharing of the open resources it funds (including the CAC).

Here's what is happening:

1. User goes to https://opened.cuny.edu/ and logs in
2. User clicks "Add OER" > Submit from Web > Add Link
3. User is taken to https://opened.cuny.edu/courses/add
4. User enters a URL like https://asianheritage.commons.gc.cuny.edu/
5. User gets a message saying "Invalid link - page does not exist"

In talking with OLS, they said what's happening is that the OpenEd site is visits the URL to capture screenshot. It uses HTTP to see if the site is up. The CUNY Academic Commons returns a 403

I'm not sure whether this is an issue with our platform or whether the denial is happening at a server level, maybe through cloudflare. But I would like to see whether we could work on this to allow URLs to be submitted through this site.

Screenshots attached


Files

Screenshot 2026-10-06 at 9.27.37 PM.png (2.83 MB) Screenshot 2026-10-06 at 9.27.37 PM.png starting screen Matt Gold, 2026-10-06 09:33 PM
Screenshot 2026-10-06 at 9.28.05 PM.png (232 KB) Screenshot 2026-10-06 at 9.28.05 PM.png URL submission page Matt Gold, 2026-10-06 09:33 PM
Screenshot 2026-10-06 at 9.29.03 PM.png (239 KB) Screenshot 2026-10-06 at 9.29.03 PM.png error result Matt Gold, 2026-10-06 09:33 PM
Actions #1

Updated by Boone Gorges 30 days ago

Sounds pretty likely that our Cloudflare firewall is blocking the requests. I'll ping Reclaim to see if they'll take a look.

Actions #2

Updated by Boone Gorges 25 days ago

Reclaim said they didn't see anything in the Cloudflare logs corresponding to what I told them. I guess the next step is to talk to the people at OpenEd to see if they can help diagnose the error from their end. Matt, do you know who I should contact? It seems like opened.cuny.edu is powered by OERCommons, perhaps a white-labeling of oercommons.org? Does this mean I should contact the OER Commons team?

Actions #3

Updated by Boone Gorges 25 days ago

  • Target version set to Not tracked
Actions #4

Updated by Matt Gold 25 days ago

Boone, Andy is going to put you in touch with the CUNY OpenEd dev team

Actions #5

Updated by Boone Gorges 25 days ago

Thanks!

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