Bug #3547


Email notifications not working

Added by Matt Gold over 9 years ago. Updated over 8 years ago.

Priority name:
Category name:
Email Notifications
Target version:
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Hi Boone,

Group email notifications from the Commons are not being delivered. George reported this and I can confirm. Can you and Ray please troubleshoot? Many thanks.

Actions #1

Updated by Boone Gorges over 9 years ago

Please give details about how you have tested this, including URLs if possible.

Actions #3

Updated by Boone Gorges over 9 years ago

  • Assignee changed from Boone Gorges to Matt Gold
  • Priority name changed from High to Urgent
  • Target version set to Not tracked
  • Severity set to Critical

The server email log is filled with errors like this:

Oct 10 21:52:07 commons postfix/error[27148]: 7679B5B4071: to=<>, relay=none, delay=17397, delays=17397/0.07/0/0, dsn=4.3.5, status=deferred (delivery temporarily suspended: Host or domain name not found. Name service error for type=AAAA: Host not found)

I assume this means that '' is not being found, not ''. Either there's a problem with the GC's mail relay, or there's a problem at the DNS level. Either way, a high-priority help ticket should be filed. It's possible that we are not the only ones being affected by this.

It appears that the emails are being held in a queue, and will be released once the problem is fixed.

Actions #4

Updated by Matt Gold over 9 years ago

Done. Thank you.

Actions #5

Updated by Boone Gorges over 8 years ago

  • Status changed from Assigned to Resolved

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