Bug #3547
closedEmail notifications not working
0%
Description
Hi Boone,
Group email notifications from the Commons are not being delivered. George reported this and I can confirm. Can you and Ray please troubleshoot? Many thanks.
Updated by Boone Gorges over 10 years ago
Please give details about how you have tested this, including URLs if possible.
Updated by Matt Gold over 10 years ago
Here are two posts tonight that appear not to have created email notifications:
http://commons.gc.cuny.edu/groups/digital-praxis-seminar-2014-2015/forum/topic/hypercities-reading/
Updated by Boone Gorges over 10 years ago
- Assignee changed from Boone Gorges to Matt Gold
- Priority name changed from High to Urgent
- Target version set to Not tracked
- Severity set to Critical
The server email log is filled with errors like this:
Oct 10 21:52:07 commons postfix/error[27148]: 7679B5B4071: to=<xxxx@ccny.cuny.edu>, relay=none, delay=17397, delays=17397/0.07/0/0, dsn=4.3.5, status=deferred (delivery temporarily suspended: Host or domain name not found. Name service error for name=relay.gc.cuny.edu type=AAAA: Host not found)
I assume this means that 'relay.gc.cuny.edu' is not being found, not 'ccny.cuny.edu'. Either there's a problem with the GC's mail relay, or there's a problem at the DNS level. Either way, a high-priority help ticket should be filed. It's possible that we are not the only ones being affected by this.
It appears that the emails are being held in a queue, and will be released once the problem is fixed.
Updated by Boone Gorges over 9 years ago
- Status changed from Assigned to Resolved