FAQ as Main Help Tab
Today, we discussed making the FAQ page the initial landing tab within http://help.commons.gc.cuny.edu/
This will eventually need to go to the developers for implementation, but I first wanted to discuss the Help & Support tab, which is currently the initial tab that users see when they land in the help section. Is it okay to get rid of this tab entirely and, if yes, does any of the content there need to be integrated into the FAQ tab? In either case, should the language at the top of the FAQ be changed?
Assigning to Scott, the master of help pages!
Updated by Stephen Real over 8 years ago
We need to make a judgement call on this today to determine if it is in or out. What do you think Scott? Is there anything over and above your work that needs to happen to complete this? Do you have capacity to take this on in the next week?
Updated by scott voth over 8 years ago
- Other Help Resources (formerly Help & Support) ??? - maybe consolidate info somewhere else/get rid of slider or just get rid of this tab altogether
- (maybe a link to ZENDESK)
- The Tour
- WordPress Help
- Group for Group Admins
Maybe add WordPress Help and Group for Group Admins as new tabs on the Help site (and get rid of Help & Support tab) - somehow links to those sites should get a little more advertizing.
Updated by Samantha Raddatz over 8 years ago
I believe we decided, in a previous monthly meeting, to remove Help from the menus entirely due to the addition of the 'Help' button to the top-right of the nav bar (currently active on cdev).
The tabs within the help section are definitely still important to consider though and your order looks good to me.
Other Help Resources (formerly Help & Support) ??? - maybe consolidate info somewhere else/get rid of slider or just get rid of this tab altogether
I think removing the Help & Support tab is a viable option -- the 'Wordpress Help' and 'Group for Group Admins' seem to be the only items we'd be burying if we did. If there's a concern about losing those we can ask Seth to let us know their current click-rates before we decide.
(maybe a link to ZENDESK)
This is a great idea. The help button has an option to 'Send Us a Message', but giving them another way to reach out can't hurt! The tab could be titled 'Contact Support' or 'Contact Us' and contain a contact form (assuming Zendesk has a form that can be embedded easily).