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Bug #4076

closed

arabstages.org not loading

Added by Alex Hills over 9 years ago. Updated over 9 years ago.

Status:
Resolved
Priority name:
Urgent
Assignee:
Category name:
WordPress Plugins
Target version:
Start date:
2015-05-22
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi Boone,

arabstages.org and https://arabstages.commons.gc.cuny.edu/ (which should technically be the same thing) are not loading. I'm wondering if something happened on the commons end that may have caused this or if I should be looking at a DNS issue.

Thanks,
Alex

Actions #1

Updated by Alex Hills over 9 years ago

UPDATE:

It seems like many of our sites are not currently working including:

http://arabstages.org (https://arabstages.commons.gc.cuny.edu/)
http://europeanstages.org/ (https://europeanstages.commons.gc.cuny.edu/)
https://jadt.commons.gc.cuny.edu

us-culturalmobility.org isn't working right now but that is because I have made a DNS change where it is hosted to point to the commons server.

Thanks,
Alex

Actions #2

Updated by Boone Gorges over 9 years ago

  • Category name set to WordPress Plugins
  • Status changed from New to Resolved
  • Priority name changed from High to Urgent
  • Target version set to 1.8.1

Alex, thanks for the report. Yesterday's site upgrade introduced a change that included syntax that's incompatible with the Commons environment. I've deployed a hotfix.

Dan - for your reference, https://github.com/cuny-academic-commons/cac/commit/273091738177cc2a7951ae8f6c0ae800a1543070.

Actions #3

Updated by Alex Hills over 9 years ago

Thanks, Boone. Confirming that arabstages.org, europeanstages.org, and jadtjournal.org are working fine. I did notice, however that now us-culturalmobility.org is not loading. Is this related to this problem or ticket Support 4005 (http://redmine.gc.cuny.edu/issues/4005)?

Thanks,
Alex

Actions #4

Updated by Boone Gorges over 9 years ago

us-culturalmobility.org is not loading

Can you give more details? The site appears to be loading fine for me.

Actions #5

Updated by Matt Gold over 9 years ago

Loading fine for me, as well.

Actions #6

Updated by Alex Hills over 9 years ago

Thanks for checking—I also just checked and found that http://us-culturalmobility.org loads fine while http://www.us-culturalmobility.org does not. Could this be similar to the issue we had with arabstages.org (http://redmine.gc.cuny.edu/issues/3675). I'm not receiving any error message, just a blank white page with no code at http://www.us-culturalmobility.org/.

Thanks,
Alex

Actions #7

Updated by Boone Gorges over 9 years ago

Matt, it appears that there is a typo in our httpd.conf - it says www.culturalmobility.org instead of www.us-culturalmobility.org. Could you ask IT to fix it?

Actions #8

Updated by Matt Gold over 9 years ago

Thanks, Boone. Request sent

Actions #9

Updated by Matt Gold over 9 years ago

IT reports that the URL has been corrected

Actions #10

Updated by Alex Hills over 9 years ago

Looks good. Thanks!

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