CUNY Academic Commons

Thanks so much Boone, and our apologies. I will work with David to make sure this does not happen in the future.

While it's clear what caused the site to go down this time, I'm wondering why it has been going down on a regular basis. This started well before we started adding code to our site. We've only been logging the downtime since August; you can take a look at the downtime since then here (time is in minutes): https://docs.google.com/spreadsheets/d/1E_OlrycROakMRJB5goyAdGXCam8RMgtydlNRxzJQ368/edit?usp=docslist_api. As you can see, there have been five times when the site was down for between 27 and 52 minutes and several shorter downtimes. Any insights about why this is happening?

Hi Gina, Sorry to hear that you have had downtime. There are periodic times when the Commons itself is not responding properly. Unfortunately, the error logs I have access to do not go back far enough to cross-check with the spreadsheet you provided, so I can't verify whether your specific problems are due to larger problems on the Commons. When and if this comes up again, please let me know right away, so that I'll have as much data as possible for researching the problem.

It's also possible that Jetpack Monitor is setting of false alarms, possibly due to firewall issues that are blocking Jetpack's pinging mechanism. Next time you get one of the "your site is down" emails (and notice it soon enough), try clicking through to the site to see if it is, in fact, inaccessible to normal visitors.