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Support #4880

CUNY Central person having password trouble

Added by Marilyn Weber almost 6 years ago. Updated almost 6 years ago.

Status:
Resolved
Priority name:
High
Assignee:
-
Category name:
Password Reset
Target version:
Start date:
2015-11-10
Due date:
% Done:

0%

Estimated time:

Description

User ekaterina reports that when she tries to change her password, she receives the link which takes her to the change password page, but then receives an “invalid username” message. She is Ekaterina Sukhanova, the University Associate Dean for Academic Affairs, and urgently needs access for her work at CUNY Central. At my request, she tried again to change her password so that it included a character (? or * or ! ) as well, but this has not solved her problem. Can someone manually reset it?

Thanks!

History

#1 Updated by Boone Gorges almost 6 years ago

  • Tracker changed from Bug to Support
  • Category name set to Password Reset
  • Target version set to Not tracked

The user ekaterina does exist in the system. I'm not sure where the "invalid username" could be coming from - perhaps a mistyped username?

I've just initiated a password reset procedure for ekaterina, and I didn't get any errors. Could you check with her to see whether she's gotten the email, and whether she was able to reset her password this time?

I'd like to avoid resetting user passwords manually, but I can do it if we have no other choice.

#2 Updated by Matt Gold almost 6 years ago

Thank you for your quick attention to this, Marilyn and Boone.

#3 Updated by Marilyn Weber almost 6 years ago

She writes "I use my full e-mail as my username. (However, I tried “Ekaterina” a moment again just in case, and it didn’t work either)." Her email is

#4 Updated by Marilyn Weber almost 6 years ago

Her quicklink is http://cuny.is/ekaterina

#5 Updated by Matt Gold almost 6 years ago

uppercase letters are not allowed in usernames. I think her username is ekaterina

Did she receive the email from Boone's password reset attempt?

#6 Updated by Boone Gorges almost 6 years ago

Thanks, Marilyn. For CAC, it appears that she does not use her full email address as the username. I have her listed as 'ekaterina'.

I'm not really sure what's going on here, and it's difficult to troubleshoot in this way, so I'm going to go ahead and reset her password. I'll send the new pw to you as an email, and you can pass it along and tell her to reset it once she's logged in (https://commons.gc.cuny.edu/members/ekaterina/settings/)

#7 Updated by Marilyn Weber almost 6 years ago

She just confirmed that this works! This can be closed.

#8 Updated by Matt Gold almost 6 years ago

Phew! Thanks to you both

#9 Updated by Boone Gorges almost 6 years ago

  • Status changed from New to Resolved

Thanks, Marilyn!

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