Project

General

Profile

Support #5019

Forgotten password for user with new email address

Added by Marilyn Weber about 3 years ago. Updated about 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
Start date:
2015-12-11
Due date:
% Done:

0%

Estimated time:

Description

Jennifer Holland, username jennholland, signed up for the Commons using a GC address - . As an SPS employee, her address is . She cannot access her GC email. Can an update password link be sent to ?

History

#1 Updated by Boone Gorges about 3 years ago

  • Category name set to Registration
  • Status changed from New to Reporter Feedback
  • Assignee set to Marilyn Weber
  • Target version set to Not tracked

I've updated the user's email address. Could you ask Jennifer to initiate her own password-reset procedure? https://commons.gc.cuny.edu/wp-login.php?action=lostpassword

Let me know if everything works.

#2 Updated by Marilyn Weber about 3 years ago

Haven't heard back yet, but if you'd like to close this ticket, that seems reasonable to me. Will let you know if there's a problem.

#3 Updated by Boone Gorges about 3 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks!

Also available in: Atom PDF