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Support #5019
closedForgotten password for user with new email address
Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
Start date:
2015-12-11
Due date:
% Done:
0%
Estimated time:
Deployment actions:
Description
Jennifer Holland, username jennholland, signed up for the Commons using a GC address - j.holland@gc.cuny.edu. As an SPS employee, her address is Jennifer.holland@cuny.edu. She cannot access her GC email. Can an update password link be sent to Jennifer.holland@cuny.edu?
Updated by Boone Gorges almost 10 years ago
- Category name set to Registration
- Status changed from New to Reporter Feedback
- Assignee set to Marilyn Weber
- Target version set to Not tracked
I've updated the user's email address. Could you ask Jennifer to initiate her own password-reset procedure? https://commons.gc.cuny.edu/wp-login.php?action=lostpassword
Let me know if everything works.
Updated by Marilyn Weber almost 10 years ago
Haven't heard back yet, but if you'd like to close this ticket, that seems reasonable to me. Will let you know if there's a problem.
Updated by Boone Gorges almost 10 years ago
- Status changed from Reporter Feedback to Resolved
Thanks!
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