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Support #5019
closedForgotten password for user with new email address
Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Registration
Target version:
Start date:
2015-12-11
Due date:
% Done:
0%
Estimated time:
Deployment actions:
Description
Jennifer Holland, username jennholland, signed up for the Commons using a GC address - j.holland@gc.cuny.edu. As an SPS employee, her address is Jennifer.holland@cuny.edu. She cannot access her GC email. Can an update password link be sent to Jennifer.holland@cuny.edu?
Updated by Boone Gorges over 8 years ago
- Category name set to Registration
- Status changed from New to Reporter Feedback
- Assignee set to Marilyn Weber
- Target version set to Not tracked
I've updated the user's email address. Could you ask Jennifer to initiate her own password-reset procedure? https://commons.gc.cuny.edu/wp-login.php?action=lostpassword
Let me know if everything works.
Updated by Marilyn Weber over 8 years ago
Haven't heard back yet, but if you'd like to close this ticket, that seems reasonable to me. Will let you know if there's a problem.
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